"Alerted.org

Salary Range $17.50 - $18.80 Hourly

Position Type Full Time

Education Level High School

Travel Percentage Up to 50%

Description

JOB TITLE: Home Energy Assistance Adjudicator

HOURS: 8:30 a.m. – 4:30 p.m. Monday-Friday, some afterhours and weekends required

SUPERVISOR: HEA Office Manager

DIRECTOR: VP/Social Services

DEPARTMENT: Social Services Department

JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.

ESSENTIAL FUNCTIONS:

+ Process Home Energy Assistance Applications in CRM

+ Process Home Energy Assistance Application in JAVA, when necessary

+ Process Winter Termination Program registrations

+ Make applicant appointment via ITFrontDesk scheduler and/or google calendar

+ Answering incoming calls, record messages and relaying information

+ Make sure all documentation required for completing application is correct

+ Complete intake procedures on all scheduled appointments and walk- ins

+ Maintain excel applicant tracking logs on a daily basis

+ Assist clients with NJSHARES application process

+ Attend Outreach Events/Activities in Cumberland, Gloucester & Salem

+ Maintaining projected Levels of Service

+ Enter applicant information into the EmpowOR database

+ Maintain a working relationship with Utility Companies

+ Conduct home visits to homebound applicants when necessary

+ Refer applicants to other Social Services Programs as needed

+ Some travel necessary

+ Other duties as assigned

QUALIFICATIONS:

+ High School Diploma or GED and one year of experience in a customer friendly business

+ Knowledge of computer and Microsoft office programs

+ Good written and oral communication skills in English and/or Spanish

+ Valid New Jersey Driver’s License

+ Access to an insured vehicle daily