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Position Information

Functional TitleManagement Support Specialist - Information Technology (IT)

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeGS.13

FLSA StatusExempt

Requisition Number26-0121

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameDepartment Office

Reports toChief Information Officer

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

8:30am – 4:30pm

Position LocationLaurel

Position Summary Information

General Summary

TheManagement Support Specialist – Information Technologyperforms independently responsible and administrative work in support of the Office the Chief Information Officer ( CIO ). This position reports to the Chief Information Officer ( CIO ).

Essential Functions

+ Plans, organizes, and coordinates various projects, programs and services involving diverse administrative operations; may administer or manage specific projects, programs and/or services

+ Maintains the CIO’s schedule, evaluates requests, and determines priorities

+ Coordinates and schedules hybrid and in-person meetings for internal and external parties

+ Records detailed meeting minutes during CIO Management Meetings and tracks associated action items and follow-ups

+ Coordinates travel arrangements and related logistics

+ Prepares sensitive and confidential reports and communications

+ Oversees weekly time submissions and approvals within the Office of the CIO

+ Coordinates small purchases for IT-related equipment and services

+ Performs detailed fact gathering, data compilation, and report writing on budgets, staffing, operations, and administrative systems

+ Analyzes and improves management processes to enhance workflow efficiency and reduce operational costs

+ Analyzes operating practices and recommends revisions to systems and procedures;

+ Coordinates and prepares operating reports (e.g., time and attendance, staffing changes, budget expenditures, performance data)

+ Prepares and presents reports with conclusions and recommendations for administrative improvements

+ Receives and channels internal requests and complaints, follows up on corrective actions, and ensures responses are provided

+ Prepares, monitors, and controls annual budget submissions; provides status updates on expenditures and projects

+ Issues and interprets operating policies

+ Represents the CIO and managerial staff in meetings when they are unavailable

+ Reviews and summarizes memoranda and reports, offering recommendations

+ Coordinates schedules for multiple professional/management staff and arranges meetings with external parties

Other Functions

Performs other related duties as assigned

Work Environment And Physical Demands

Business causal office environment

Required Knowledge, Skills, And Abilities

+ Ability to write clear, concise reports, memoranda, directives, and letters.

+ Ability to multitask in a high-paced environment.

+ Ability to establish and maintain effective working relationships with internal and external contacts.

+ Thorough knowledge of public administration principles and practices.

+ Strong understanding of budget preparation and control.

+ Proficiency in data gathering, analysis, and reporting.

+ Ability to develop comprehensive plans with minimal supervision.

+ Ability to plan, assign, and supervise the work of others.

+ Strong interpersonal skills for handling public inquiries and complaints tactfully and effectively.

Minimum Education, Experience Requirements

+ Bachelor’s degree

+ 3+ years of responsible professional or supervisory experience in public administration or business management

OR

+ High school diploma

+ 7+ years of responsible professional or supervisory experience in public administration or business management

Additional Requirements

Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter.

Preferences

+ Advanced proficiency in Excel, PowerPoint, and Visio

+ Proficiency in Microsoft Project

+ Experience with project tracking tools and methodologies

+ Advanced use of Teams, Zoom, and WebEx for scheduling and hosting meetings

Salary$76,144 - $129,651

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date01/19/2026

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application