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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub** **Function:

Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

Johnson & Johnson is recruiting for a Consignment Associate to be based on Irvine, CA. or remote. Remote work options may be considered on a case-by-case basis and if approved by the Company.

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

**The US Customer Service Consignment Associate** investigates and resolves customer inquiries regarding consignment products, billing, shipping delays and products. Maintains physical inventory audits completed at customer sites to remain in compliance with SOX consignment inventory policy. Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability. Generates non-routine correspondence to secure additional customer information or resolve customer disputes. Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel to handle customer consignment requests. Analyzes and reports on results. Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.

Main areas of responsibility

Manages consignment inventory

Analyze consignment performance report to identify and remove E&O product.

Coordinates and implements asset management educational programs for internal and external customers.

Minimizes shipment of excess inventory through the approval/disapproval of consignment expansion requests.

Identifies and coordinates programs and systems enhancements to support and improve consignment inventory management and serial number tracking.

Processes and records inventory movements and adjustment in the field.

Assists with the management of Inventory reduction projects.

Processes inventory movements and adjustments.

Qualifications

Experience and Skills:

**Education:** High School Diploma

Required:

+ A minimum of two (2) years of relevant professional experience

Other:

+ May require up to 10% domestic and/or international travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Accelerating, Analytical Reasoning, Applications Support, Business Behavior, Communication, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Product Knowledge, Service Request Management, Technical Support

The anticipated base pay range for this position is :

$65,000.00 - $104,650.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year