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Medical Assistant Associate/Assistant

Job Summary

The Briarwood Medical Group is dedicated to providing high quality health care services for adults. We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

1. Describe your experience and why you believe you would be a good fit for this position at Briarwood Medical Group.

2. Outline your customer service experiences that would be applicable to this position.

3. Describe why you chose a career in the healthcare field.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

+ Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment. Efficiently preparing the patient either based on complaint or predetermined protocol assisting the patient when appropriate.

+ Direct Patient Care: Assists the provider during the patient visit with routine visits, procedures, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family. To continuously track the clinic patient flow and identifying holdups and notifying patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school or work forms, etc).

+ Medication Administration: Prepares and administers all appropriate medications using the 5 rights and by written physician order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in the patient's chart. Appropriate patient information sheets are provided to the patient/caregiver.

+ Clinical Support Processes: Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening processes (QC testing) supply inventory and patient calls. Able to collaborate with nursing and physician staff to ensure optimal patient care.

+ Education and Training: Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.

Additional Requirements:

+ Relates work and job purpose to Michigan Medicine's mission and commitment to putting patients and families first.

+ Interacts effectively and builds respectful relationships within and between units and among individuals.

+ Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.

+ Seeks constructive approaches to resolving workplace issues.

+ Adheres to high standards of personal and professional conduct.

+ Responds positively to change, showing willingness to learn new ways to accomplish work.

+ Fosters mutual respect and supports Michigan Medicine's commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each others? differences.

+ Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.

+ Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.

+ Accomplishes work in ways that maximize productivity and available resources while minimizing waste.

+ Good attendance.

Related Duties

+ Perform other related duties as assigned.

Supervision Received

General supervision is received from Lead Medical Assistant, Health Center Manager, Medical Director.

Physical Requirements

This position requires moderate standing/walking, as well as lifting, positioning, pushing and/or transferring of patients.

Required Qualifications*

+ High school diploma or GED.

+ Knowledge of basic medical terminology.

+ Moderate standing/walking, as well as, lifting, positioning, pushing, and/or transferring patients.

Associate Level:

+ 1-3 years of experience

Assistant Level:

+ 0-1 years of experience

+ Some office experience

Desired Qualifications*

+ Certified Medical Assistant (CMA) or (RMA).

+ Experience working within a large complex health care setting.

+ Familiarity with electronic medical records system.

Work Locations

This position is located at Briarwood Medical Group.

Supports:

+ General Medicine

+ Weight Navigation

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

272421

Working Title

Medical Assistant Associate/Assistant

Job Title

Medical Assistant Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Bmg Primary Care

Posting Begin/End Date

12/30/2025 - 1/06/2026

Salary

$44,553.60 - $64,688.00

Career Interest

Patient Care Services