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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Title:** Scheduler

**Entity:** Penn Presbyterian Medical Center

**Department:** Philadelphia Heart Institute

**Location:** Penn Presbyterian Medical Center, 51 N 39th Street, Philadelphia, Pa

Shift: Full Time, Monday - Friday, 8:00am to 4:30pm

Summary:

+ The Outpatient Procedure Scheduler in the Division of Cardiology at Penn Presbyterian Medical Center is responsible for scheduling cardiac patients for EP Lab procedures and studies through collaboration with physicians, physician's offices, patients and other Hospital Staff, including admissions, Patient access, EP lab, and Echo lab.

+ The Scheduler is also trained to schedule Cath Lab and Invasive Vascular procedures, including: Packets, Reservations Forms, Insurance Authorizations, and to verify insurance is current.

Responsibilities:

+ Accurately schedules/coordinates procedures and document needed information in the appropriate systems. Scheduling includes, but is not limited to, collecting correct patient information (demographics, insurance) and appropriate case data, and moving/canceling visit based on physician and/or patient availability.

+ Provides timely responses to patient messages and document follow-up on insurance issues in medical record.

+ Verifies appointment availability for each request using the scheduling system.

+ Ensures complete accuracy when scheduling to include informing patients of all required information necessary on day of exam procedure.

+ Patient/Customer Focus: Building strong patient/customer relationships and delivering patient centric solutions

+ Exemplifies customer service by answering phones and interacting with patients, staff and clinicians in a timely and pleasant manner.

+ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

+ Communicate Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

+ Ensures Accountability: Holding self accountable to meet commitments

Credentials:

+ H.S. Diploma/GED (Required)

+ 1-2 years of Healthcare experience (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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