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What We Offer

Patient Services Coordinator Lead

Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator Lead Location: Winston-Salem, NCDepartment: Ortho and Sports Med Clinic

Employment Type: Full Time, M-F 8:00a-5:00p

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator Lead, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

What You'll Do:

+ A PSC lead is responsible for providing back-up to the clinic administrator for the daily operations of the business office functions of the physician practice.

+ Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.

+ Cross-training required in multiple administrative support functions.

+ Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.

+ Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process .

What We're Looking For:

+ High School Diploma or GED.

+ Minimum of 3 years' experience in a medical office setting REQUIRED

+ Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding.

+ Strong organizational, problem-solving, and communication skills.

+ Ability to adapt to changing priorities and work collaboratively in a diverse team.

+ Why Join Novant Health?

+ Be part of a diverse and inclusive team committed to delivering exceptional care.

+ Access to career advancement opportunities and continuous learning.

+ Benefit from our tuition reimbursement and loan forgiveness programs.

+ Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm".

Join us in making a difference in the lives of our patients and the community. Your dedication and compassion can shape the future of healthcare.

What We're Looking For

+ Education: High School Diploma or GED, required.

+ Experience: Minimum three years of experience in a medical office setting., required.

+ Other related experience may be considered in lieu of medical office experience.

+ Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

135913