• Technician Assistant

    Ocean Eye, Inc. (Birdsboro, PA)


    Ocean Eye, Inc. is seeking a highly organized, mechanically inclined Technician Assistant to support our team in delivering exceptional service to commercial diving clients worldwide. This role blends hands-on mechanical work, customer service, ticketing, documentation, and team collaboration.

     

    If you enjoy solving problems, staying organized, and being part of a mission-driven team, we’d like to meet you.

    Key Responsibilities

    + Assist technicians with equipment work, repair processes, and general shop duties

    + Maintain accurate digital records, reports, and ticket updates

    + Handle shipping, receiving, and processing customer orders

    + Manage small projects and tasks with multiple moving parts

    + Conduct online research as needed for parts, procedures, and customer inquiries

    + Create and update records in company databases; run basic queries

    + Operate video conferencing tools (e.g., Skype) for customer and internal communication

    + Document all actions thoroughly for internal and customer use

    + Provide warm, professional customer service by phone, email, and ticketing systems

    + Follow established company policies, standards, and safety procedures

    Required Hard Skills

    + Mechanically inclined; competent with hand tools and power tools

    + Computer literate:

    + Email communication

    + Basic calendaring/organization

    + Basic report writing

    + Proficient in Freshdesk or similar help desk systems

    + Create, update, and close support tickets

    + Familiar with database usage

    + Create records

    + Run simple queries

    + Experience in shipping and order processing

    + Ability to manage projects with multiple steps or dependencies

    + Comfortable performing online research

    + Experience with video conferencing platforms (Skype preferred)

    Required Soft Skills

    + Strong attention to detail

    + Excellent follow-up and organizational habits

    + Consistent documentation of all work performed

    + Strong written and verbal communication skills

    + Warm, customer-focused personality

    + Even-tempered and calm in busy or stressful environments

    + Positive attitude and good sense of humor

    + Team-oriented and collaborative

    + Self-motivated with strong critical-thinking skills

    + Problem-solving mindset

    + Professional appearance and demeanor

    + Ability to work within established policies and company structure

    Experience Requirements

    + 2–3 years of experience in a mechanical field

    + Experience delivering excellent customer service

     

    How to Apply

     

    Send an email to [email protected] with the subject line:

     

    •Ocean Eye, Inc. – Technician Assistant”

    Your email must include:

    + Three to five sentences explaining why you believe you are a good fit for this role, and how your skills and experience match our needs.

    + Your resume in PDF format.

     

    Round 2 Screening (If Selected)

    You may be asked to complete:

    + Two written customer service questions (answers located in our FAQ) to assess:

    + Writing clarity

    + Customer service voice

    + Problem-solving approach

     

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