"Alerted.org

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and operational coordination. The ideal candidate will have excellent communication skills, a proactive attitude, and strong problem-solving abilities, which will align successfully in the organization.

**Job Title:** CWR-Customer Service Rep I

**Location:** Pompano Beach, FL

Pay Range:

**Shift:** Tuesday - Saturday 11am - 8pm

What's the Job?

+ Assist customers and business partners via telephone and email to ensure smooth communication and service delivery

+ Handle customer complaints in a calm, professional manner to resolve issues effectively

+ Diagnose, assess, and resolve problems or issues related to delivery and service requests

+ Monitor progress of delivery routes to ensure timely and accurate deliveries

+ Scan haul-away pods and verify stamps to maintain accurate records and compliance

+ Process changes or cancellations to delivery orders efficiently and accurately

What's Needed?

+ Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

+ High school diploma or equivalent

+ 1-year related experience preferably within a call center environment

+ Strong customer service skills and the ability to satisfactorily resolve issues

+ Solid ability to multitask with exceptional organizational skills

+ Ability to thrive under pressure while delivering solutions that exceed customer expectations

What's in it for me?

+ Opportunity to work with a passionate team motivated by innovation and customer satisfaction

+ Potential for career growth within a dynamic organization

+ Supportive work environment that values diversity and inclusion

+ Engagement in meaningful work that makes a difference for customers and partners

+ Access to ongoing training and development opportunities

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.