"Alerted.org

Our client, a leading logistics and delivery operations provider, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the dispatch and warehouse support team, supporting delivery operations and customer interactions. The ideal candidate will have strong communication skills, problem-solving abilities, and a professional demeanor which will align successfully in the organization.

**Job Title:** Customer Service Rep

**Location:** Chesapeake, VA

Pay Range: $21.00

**Shift:** First Shift: 6:00 AM - 3:00 PM

Must be available Friday and Saturday** — this is a 5 **-day operation (Tue–Sat)** with **Sunday off guaranteed, 6-day operation during holidays.

What's the Job?

+ Monitor daily delivery routes and maintain real-time communication with driver teams

+ Assist drivers during in-home deliveries by providing support and explaining services

+ Address customer escalations, de-escalate complaints, and clarify expectations

+ Ensure drivers complete check-in procedures and report any non-compliance or missing assets

+ Lead support staff during shifts, providing direction and escalation support

What's Needed?

+ Fluent in Spanish and English, with clear speaking, listening, and translation skills

+ 3+ years experience in dispatch, field operations, or logistics (appliance/furniture preferred)

+ Strong phone presence, assertive, calm under pressure, and influential communication skills

+ Comfort working in a warehouse environment with live driver communication

+ Reliable and professional demeanor suitable for a customer-facing role

What's in it for me?

+ Opportunity to work in a dynamic, fast-paced environment

+ Engage in meaningful problem-solving and team leadership

+ Gain valuable experience in logistics and customer service operations

+ Work with a supportive and inclusive team

+ Potential for career growth within a reputable organization

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.