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Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Framingham, MA. This is an excellent opportunity to join a winning culture and get your foot in the door known for its flagship store chain - along with Marshalls, HomeGoods, Home Sense, and Sierra etc. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary

Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.

Duties and Responsibilities:

• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.

• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.

• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.

• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.

• Promote a positive Company image in support of Customer Service objectives and mission statement.

• Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.

• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through.

• Special projects/duties as assigned.

Required Skills

• Proven Conflict Management Skills.

• Strong Analytical and Problem Solving Skills.

• Excellent Verbal and Written Communication Skills.

• PC knowledge including email knowledge; Word and Excel preferred.

• Social Media Moderation Experience Preferred.

• Ability to Separate Emotion and respond objectively.

• Works well in a team environment.

• A min requirement for WIFI speed-high speed connection.

• Need quiet workspace, free of background noise, and good for video meetings/chats.

What's in this Customer Service Representative position for you?

+ Pay rate: $21/hr.

+ Location- Framingham, MA, 01701 (Remote)

+ Work Schedule: Friday - Tuesday 9am-5pm EST

+ Training Schedule: Monday-Friday 10am-6pm EST

+ Weekly paycheck.

+ Dedicated Onboarding Specialist & Recruiter.

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Framingham, MA apply today!

**Pay Details:** $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.