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Description We are looking for a dedicated Customer Service Representative for a contract position in Oakland, California. This role involves assisting with collections and account management tasks, providing support to the accounts receivable team. The assignment is expected to last one to two months, with consistent availability required during this period.

Responsibilities:

• Follow up on overdue accounts to ensure timely payments and resolve outstanding balances.

• Process billing for select clients and maintain accurate records of all collection activities.

• Document collection efforts and payment schedules thoroughly to meet deadlines.

• Collaborate with the accounts receivable team to reduce outstanding balances and improve documentation.

• Handle customer inquiries regarding billing issues with attention to detail and efficiency.

• Participate in a pilot project designed to support the accounts receivable department during high-demand periods.

• Conduct outreach to clients via inbound and outbound calls to address payment concerns.

• Adhere to company policies and procedures while managing sensitive financial information.

• Complete one interview with the client team prior to placement.

• Utilize provided tools and systems to track and update account statuses effectively. Requirements • Minimum of 1–2 years of experience in customer service or collections roles.

• Familiarity with call center operations, including handling inbound and outbound calls.

• Strong communication skills for effectively addressing client concerns.

• Proficiency in order entry and maintaining detailed account notes.

• Ability to work independently while meeting deadlines and project goals.

• Experience with billing and payment processing systems is preferred.

• All candidates are required to undergo a pre-employment screening prior to starting.

• Availability to work Monday through Friday during standard business hours. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .