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Description

Robert Half is seeking an Executive IT Support Engineer to provide high-touch, white-glove technical support for senior executives at a large enterprise logistics organization. This onsite role is critical in delivering polished, confident IT support while managing complex desktop, identity, and network issues.

Duration: Short-term contract-to-hire

Schedule: Monday-Friday (8AM-5PM)

Responsibilities:

+ Serve as the primary IT support resource for executives and senior leadership, providing white-glove, high-touch support

+ Troubleshoot and resolve complex issues across Windows, macOS, endpoint hardware, mobile devices, printers, and peripherals

+ Manage the full device lifecycle including imaging, building, provisioning, deployment, and shipping

+ Diagnose and resolve identity and access issues in Azure Active Directory (Entra ID), including MFA and hybrid device joins

+ Troubleshoot network connectivity issues including wired, wireless, VPN, and DNS

+ Handle escalations confidently and professionally, ensuring a positive executive experience

+ Communicate technical issues clearly and effectively without diminishing executive confidence

+ Assist with broader enterprise IT support tasks as needed when not actively supporting executives

+ Represent IT with professionalism, poise, and credibility, acting as a trusted advisor to senior leadership

Requirements

+ 5+ years of enterprise IT support experience (Tier 2–3), preferably outside a call-center environment

+ Hands-on experience with Windows 10/11 and light macOS support

+ Proven experience supporting executives or senior leadership in high-visibility settings

+ Strong troubleshooting skills across endpoint devices, identity/access systems, and networking

+ Experience with Azure AD (Entra ID), including user/group management, device joins, and MFA troubleshooting

+ Ability to diagnose and resolve issues across endpoint, network, and identity layers independently

+ Excellent communication skills with a polished, confident executive presence

+ Calm, personable, and professional demeanor under pressure

Nice-to-Have:

+ Scripting/automation experience (PowerShell, Python, Bash)

+ Process improvement or engineering mindset

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .