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Info Tech Analyst - Senior Applications Administrator - Technology Solutions

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Info Tech Analyst - Senior Applications Administrator - Technology Solutions

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2026-06905

Department

TECHNOLOGY SOLUTIONS

Opening Date

12/30/2025

Closing Date

2/12/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking one Info Tech Analyst - Senior Applications Administrator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

The Senior Applications Administrator reports to the Application Development Project Manager and is responsible for working with Enterprise Architects, DBAs, Business Systems Analysts, and Infrastructure teams for planning, installing, configuring, and maintaining applications used by City departments and/or agencies. This individual will collaborate with various technical experts in implementing leading edge enterprise solutions throughout the City. This position is also responsible for monitoring software applications, documenting and analyzing problems, and assisting with maintenance upgrades based on a defined maintenance schedule.

Examples of Work

Primary responsibilities include the following:

+ Installs, configures, updates, and diagnoses applications which could include enterprise solutions or customer specialty software.

+ Provides guidance and direction to other Application Administrators and/or Junior Developers as needed.

+ Ensures the successful configuration of applications based on the business requirements as identified by end-users.

+ Maintains operating systems and coordinates procurement, installation, and maintenance of computers and related equipment and software.

+ Depending on assignment, maintains audio visual and communications devices and coordinates procurement, installation, and maintenance of related equipment and software.

+ Monitors, updates, and maintains software system interfaces to ensure that the interfaces exchange data properly.

+ Collaborates with end-users and technical teams to ensure proper integration of applications with existing or new systems.

+ Plans and coordinates testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.

+ Leads and participates in efforts to develop and implement processes for application and system monitoring.

+ Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases.

+ Tests, debugs, implements, and documents programs. Assists in the modification of vendor products and/or customer/internal systems to meet the needs of the end-users.

+ Utilizes reporting tools for developing and integrating reports into vendor applications.

+ Modifies or builds database objects.

+ Serves as a liaison with vendor support on all issues.

+ Fully responsible for problem management activities such as issue resolution and root cause analysis.\

+ Sets up administrator and service accounts.

+ Maintains system documentation.

+ Interacts with users and evaluates vendor products.

+ Maintains current knowledge of relevant technologies as assigned.

+ Troubleshoots and resolves any reported problems.

+ Operates a motor vehicle.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related duties as required.

Knowledge, Skills and Abilities

+ Knowledge and understanding of software and hardware requirements of various departmental systems.

+ Knowledge and understanding of the business functions related to applications and process requirements of complex application systems.

+ Knowledge of the techniques, methods, practices, and procedures used to analyze, design, implement, maintain, and modify applications/software solutions, databases, and equipment.

+ Knowledge of computers and peripheral equipment.

+ Knowledge of computer programming techniques, methods, and practices.

+ Ability to adapt to tools within vendor applications with minimum guidance.

+ Ability to be the subject matter expert in supporting, maintaining, and administering complex applications.

+ Ability to problem solve/analytical skills and knowledge of analytical tools.

+ Ability to communicate verbally and written.

+ Ability to effectively collaborate with technical and nontechnical staff at all organizational levels.

+ Ability to work successfully with a diverse group of customers and provide outstanding customer service.

+ Ability to multitask in a fast-paced environment.

+ Demonstrates the ability to support a minimum of four software systems.

+ Demonstrates the ability to conduct extensive troubleshooting and resolution of most issues without engaging the vendor.

Open Requirements/Supplemental Information

+ Eight (8) years of education and/or experience in analyzing, designing, and implementing system configurations for new enterprise applications or enhancements to existing applications.

+ Bachelor’s Degree from an accredited institution in Computer Information systems/Computer Science is preferred.

+ Demonstrated soft skills required such as presentation of ideas and clear articulation of concepts to senior management.

+ Display and execute logical and complex troubleshooting methods.

+ Self-motivated, able to work independently, and exhibits initiative.

+ Outstanding attention to detail with superior time and project management skills.

+ Professional attitude and work habits.

LICENSING/CERTIFICATION/REGISTRATION:

+ A valid driver's license is required prior to appointment and must be maintained during employment in this class.

+ Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply atwww.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

REQUIRED DOCUMENTS: The below documents are required with your application.

+ Cover Letter

+ Resume

+ College Transcript - When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email:[email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

A Bachelor's degree in Computer Information Systems or Computer Information Systems is preferred. Do you have a bachelors' degree or higher from an accredited college or university? If basing qualifications on education, a copy of your college transcript is required with your application.

+ Yes

+ No

04

Do ;you have a minimum of eight (8) yeas of education and/or experience in analyzing, designing, and implementing system configurations for new enterprise applications or enhancement to existing applications.

+ I have 8 years or more.

+ I have 4 years or more, but less than 8.

+ I have less than 4 years.

+ None of the above.

05

Provide a detailed description (at least 3-4 complete sentences) of your experience.

06

Indicate the organization(s) you worked for where you gained this experience.

07

Do you possess demonstrated soft skills required such as presentation of ideas and clear articulation of concepts to senior management?

+ Yes

+ No

08

Provide a detailed description (at least 3-4 complete sentences) of your experience.

09

Indicate the organization(s) you worked for where you gained this experience.

10

Can you display and execute logical and complex troubleshooting methods?

+ Yes

+ No

11

Provide a detailed description (at least 3-4 complete sentences) of your experience.

12

Indicate the organization(s) you worked for where you gained this experience.

13

Are you self motivated, able to work independently, and exhibits initiative?

+ Yes

+ No

14

Provide a detailed description (at least 3-4 complete sentences) of your experience.

15

Indicate the organization(s) you worked for where you gained this experience.

16

Do you possess outstanding attention to detail with superior time and project management skills?

+ Yes

+ No

17

Provide a detailed description (at least 3-4 complete sentences) of your experience.

18

Indicate the organization(s) you worked for where you gained this experience.

19

Do you possess professional attitude and work habits?

+ Yes

+ No

20

Provide a detailed description (at least 3-4 complete sentences) of your experience.

21

Indicate the organization(s) you worked for where you gained this experience.

22

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

23

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

24

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

25

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

26

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

27

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

28

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

29

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

30

A cover letter, resume, and college transcripts are required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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