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Customer Service IV

+ Monday – Friday: 7:00 AM – 5:00 PM CST

+ Overtime may be required from time to time

Work Model & Location

+ Hybrid role

+ On-site Tuesdays and Wednesdays each week

Equipment Requirement

+ Second monitor required

Position Summary

Serve as the single point of contact for assigned customer accounts, managing the entire order life cycle to ensure orders are processed and delivered on time. Responsibilities span customer setup, order entry, pricing, due dates, backorders, reporting, shipping, RMAs, debits, and credits. Interactions may be inbound, outbound, or both.

Key Responsibilities

+ Own assigned customer accounts across the full order life cycle (new customer setup, order entry/modification, escalations, and potential logistics coordination).

+ Act as the primary liaison between customers and cross-functional teams to ensure timely order fulfillment.

+ Provide accurate documentation and maintain consistent, proactive communication with customers.

+ Research and resolve complex inquiries using in-depth knowledge of processes, systems, and practices.

+ Escalate issues to the appropriate level of support when necessary.

+ Maintain accurate records of all internal and external interactions in designated systems.

+ Prepare and distribute standard and customized internal and customer reports.

+ Understand and comply with Customer Order Management policies, procedures, and performance metrics.

+ Support departmental goals and initiatives to enhance proactive customer support.

+ Participate in or lead process improvement projects.

+ Promote value-added services and customer-facing tools (e.g., online portals).

+ Perform tasks required to maintain data integrity across systems.

Position Requirements

+ Education: High School Diploma required; college degree or equivalent preferred.

+ Experience:

+ Minimum of 2 years of customer service–related experience.

+ Experience in customer order management, account management, or supply chain is strongly preferred.

+ Supply chain experience is optimal.

+ Candidates with basic retail-only customer service experience should be avoided.

+ Technical Skills:

+ Proficiency with Microsoft Office Suite.

+ Advanced working knowledge of MS Excel is imperative (candidates must be pre-screened for Excel skills prior to submission).

+ Core Competencies:

+ Strong written and verbal communication skills.

+ Ability to work independently and manage time effectively.

+ High attention to detail with accurate documentation practices.

+ Ability to learn and use internal systems such as OMS and CRM platforms.

+ Cultural awareness and the ability to work effectively across cultures and languages.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #193-Precision Oakridge

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.