• Senior Network Engineer Data Center Manager

    ManTech (Charlottesville, VA)


    **MANTECH** seeks a motivated, career and customer-oriented **Senior Network Engineer Data Center Manager** to join our team supporting our customer in the **Charlottesville/Albemarle County area** .

    Responsibilities include but are not limited to:

    + Serves as a Data Center Manager/Sr. Network Engineer at customer’s Primary Data Center.

    + Perform scheduled (daily/weekly/monthly) Preventive Maintenance Inspections (PMI) of the primary data center (environmentals) and hardware supporting the network and core services; document data center environmental findings and report to leadership.

    + Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use.

    + Responsible for installs, tech refresh, and maintaining all IT hardware to support customer’s Top-Secret Network.

    + Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem.

    + Ensure core services are servicing customer-base from primary data center and assist with failover procedures to alternate data center when required. This includes functional testing and real-world scenarios. Core Services include but are not limited to the following: Exchange (email), File Services, Print Services, SharePoint Services, and more (based on high-availability and site reduction need).

    + Responds to trouble tickets, customer calls for support. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use.

    Minimum Qualifications:

    + Minimum of five (5) years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.

    + Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs.

    + Demonstrated experience managing and updating customer tickets in a ticketing system.

    + Outstanding customer service skills and practices.

    + Experience contributing to a service desk technical knowledge base.

    + Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certification

    Preferred Qualifications:

    + Proficient with Solarwinds Web Helpdesk

    + Proficient working with SharePoint and supporting customer related issues

    + Proficient working with and supporting Microsoft Office products

    Clearance Requirements:

    + Must have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clearance.

    Physical Requirements:

    + Must be able to be in a stationary position more than 50% of the time

    + Must be able to communicate, converse, and exchange information with peers and senior personnel

    + Constantly operates a computer and other office productivity machinery, such as a computer

    + The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

    + The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

     

    MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

     

    If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.