"Alerted.org

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

*Dispatcher opportunity in Patient Transportation. The ideal candidate will have a high school diploma and two years experience as a phone dispatcher, call center agent, or managing customer requests via phone. With preferred degree, no experience required.*

*SHIFT/HOURS: Monday- Friday 12:00 PM - 10:30 PM including rotating holidays and weekends. The shifts are 10-hour shifts.*

*This position will require a mandatory departmental training/orientation schedule for the first 8 weeks of employment. Training will be conducted Monday-Friday and consist of the following:*

*Weeks 1- 4 6:45am-3:15pm or/8:45am-5:15pm or/9:45-6:15pm*

*Weeks 5-6 6:00am-2:30pm*

*Weeks 7-8 2:00pm-10:30pm *

The primary purpose of the Transportation Dispatcher position is responsible for assigning escorts to transport patients and specimens both safely and efficiently to designate areas throughout the Institution and is responsible for monitoring transports, answering the phone, providing customer service and communicating with the supervisors and the staff of the requesting areas.

*Job-Specific Competencies *

*Dispatching *

Efficiently assigns escorts to transport patients and specimens throughout the institution. Monitors transport activity to ensure safe, timely, and accurate service.

*Coordinating *

Manages and prioritizes transport requests, ensuring smooth workflow across departments. Communicates effectively with supervisors, escorts, and requesting areas to maintain operational efficiency.

*Customer Service *

Provides courteous and responsive support by answering calls, addressing inquiries, and resolving issues. Ensures positive interactions with patients, staff, and departmental partners.

*Service Orientation *

Delivers safe, courteous, and efficient service to patients, caregivers, and colleagues. Demonstrates strong business awareness, active listening, professionalism, and adherence to safety and institutional policies. Communicates expectations clearly and applies the HEAL model for service recovery.

*Customer Focus *

Maintains positive, respectful interactions and responds promptly to customer needs. Anticipates issues, provides updates, explores solutions when challenges arise, and escalates concerns when necessary to ensure satisfaction.

Other duties as assigned

*REQUIREMENTS*

*Education:* High school diploma or equivalent.

*Preferred Education:* Associate's degree

*Certification:* None

*Preferred Certification:* Heart Saver with AED, Cardiopulmonary Resuscitation

by American Heart Saver Association

*Experience:* Two years of experience as a phone dispatcher, call center agent, or managing customer requests via phone. With preferred degree, no experience required.

*Preferred Experience:* Two years of experience working in a healthcare or senior living environment.

*Onsite Presence: Is Required*

The University of Texas MD Anderson Cancer Center offers excellent [benefits](https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility), including medical, dental, [paid time off](https://www.mdanderson.org/about-md-anderson/employee-resources/leave.html), [retirement](https://www.utsystem.edu/offices/employee-benefits/ut-retirement-program/voluntary-retirement-programs), tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.[http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html](http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html)

Additional Information

* Requisition ID: 177986

* Employment Status: Full-Time

* Employee Status: Regular

* Work Week: Day/Evening, Evening/Night, Rotating, Weekends

* Minimum Salary: US Dollar (USD) 40,000

* Midpoint Salary: US Dollar (USD) 46,000

* Maximum Salary : US Dollar (USD) 52,000

* FLSA: non-exempt and eligible for overtime pay

* Fund Type: Hard

* Work Location: Hybrid Onsite/Remote

* Pivotal Position: No

* Referral Bonus Available?: No

* Relocation Assistance Available?: No

\#LI-Hybrid