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Join Logan Health as a Patient Experience Advisor

Make a difference in how patients experience care – every day.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Are you passionate about elevating the patient experience and building a culture of empathy, service, and trust? Logan Health is looking for a Patient Experience Advisor who thrives on connecting with people, solving problems, and driving service excellence across our medical center.

In this high-impact role, you’ll serve as a key liaison between our patients, families, and care teams – ensuring that feedback is heard, issues are addressed, and exceptional care is recognized and advanced. If you’re a natural communicator, critical thinker, and relationship-builder, we’d love to have you on our team.

What You Bring:

+ Preferred: Bachelor’s degree in a related field and/or at least three (3) years of healthcare experience.

+ Patient Experience Certification (preferred or obtained within 2 years of hire).

+ Strong problem-solving and data analysis skills.

+ Exceptional verbal and written communication with the ability to engage all levels of staff, patients, and families.

+ A calm, empathetic, and diplomatic approach to sensitive and high-stakes situations.

+ Organizational strength and the ability to juggle priorities independently and as part of a collaborative team.

+ Proficiency in Microsoft Office and ability to learn new systems with ease.

What You’ll Do:

+ Serve as the voice of the patient, resolving concerns and celebrating compliments across Logan Health Medical Center.

+ Collaborate with clinical and administrative leaders to enhance the patient experience.

+ Monitor and analyze patient feedback data, including surveys and grievances, to identify trends and recommend improvements.

+ Facilitate patient and family engagement through meetings and advisory councils.

+ Prepare and deliver monthly and quarterly reports on patient experience metrics, outcomes, and service recovery.

+ Support leadership with training initiatives to foster a culture of empathy, responsiveness, and excellence.

+ Help shape and implement strategies that directly improve care quality, communication, and customer service.

• Why Logan Health?

At Logan Health, we are more than a health system — we are a community. As part of our commitment to excellence and person-centered care, you’ll play a meaningful role in helping every patient feel heard, valued, and respected.

Ready to inspire change and improve lives? Apply today and be a champion for patients at Logan Health.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule: Monday - Friday, 8 AM - 5 PM

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

+ Criminal background check

+ Reference checks

+ Drug Screening

+ Health and Immunizations Screening

+ Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.