"Alerted.org

Job Description

The Change Manager will oversee a high volume of technical change requests for a single enterprise client. This role manages four Change Advisory Board (CAB) groups, one that even meets 2x per week to process changes, vets and prioritizes change requests, and ensures all changes are submitted, approved, and implemented according to ITIL best practices. The Change Manager will respond to urgent and emergency changes, maintain rigorous documentation, and collaborate closely with Ovation and client leadership in a fast-paced environment.

Key Responsibilities

Coordinate and facilitate CAB meetings across four groups, including vetting and prioritizing change requests for board review.

Work closely with technical teams to ensure change requests are complete, accurate, and compliant with client standards.

Respond to emergency and urgent change requests, ensuring timely resolution and communication.

Track and report on change volumes, trends, and outcomes; fill heat maps to optimize resource allocation.

Ensure all changes are submitted, approved, and implemented correctly, maintaining rigorous documentation and audit trails.

Partner with company and client leadership to support project goals and address operational challenges.

Train on all client systems and processes to ensure readiness for supporting a wide range of change activities.

Maintain strong relationships with CAB members, technical teams, and other stakeholders.

Promote and enforce ITIL-based change control and technical change management best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-2+ years’ experience in change management, technical change control, or ITIL-based process management.

-Experience managing high volumes of change and facilitating CAB meetings (i.e. minimum 1 CAB meeting per week, 10-20 changes per month)

-Strong attention to detail with strong organizational, communication, and documentation skills.

-Familiarity with ITIL frameworks and enterprise service desk operations. • Experience supporting healthcare or enterprise clients.

• Advanced knowledge of change management tools and reporting.

• ITIL certification or equivalent.