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Director of UX, Product Experience

(Open to Remote, USA)

A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also especially proud of our award-winning (https://www.splunk.com/en\_us/about-splunk/awards.) culture and our regular appearance on those “Best Places to Work” lists.

If you end up joining us, we’ll only ask you one thing: bring your whole, authentic self, what we call your million data points (https://www.splunk.com/en\_us/resources/videos/a-million-data-pointssplunkers-share-their-stories.html) . So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

The Opportunity

As a Director of User Experience Design, you and your team will be directly responsible for shaping the experience of Splunk’s products across the broader ecosystem. Your work will ensure our products deliver insightful, cohesive, and increasingly effortless experiences that scale across jobs, personas, and product lines.

You will be part of the Product Experience (PX) organization, reporting to a Senior Director of User Experience. Our mission is to make user experience a true differentiator for Splunk—one that drives customer trust, adoption, and long‑term value in a rapidly evolving and competitive market.

In this role, you will work closely with cross‑functional partners across Product Management, Engineering, Research, and other design disciplines to define and communicate a clear design strategy aligned with business goals. You will balance deep UX craft with systems‑level thinking, helping ensure that core product attributes—such as consistency, usability, scalability, and clarity are experienced seamlessly across the Splunk portfolio. As we have recently joined

Cisco you will also be key in helping us find opportunities for integrations that bring even more value to customers.

You will draw on real‑world experience in change management and culture building to support and mentor a dynamic team as Splunk continues to evolve as part of Cisco. Identifying opportunities for shared value, alignment, and better ways of working will be critical to strengthening our practice and maximizing impact for both customers and employees.

Key Considerations

This is a senior leadership role with responsibility for:

• Defining and overseeing work on key product experience objectives

• Allocating resources and assignments across teams and initiatives

• Managing budgets, staffing, and operational considerations

• Reviewing, critiquing, and elevating design quality and outcomes

• Partnering with your peers and executive leaders in setting product strategy

You will be expected to provide hands‑on direction, insight, and coaching at the project and portfolio level, while also delegating effectively and setting clear expectations. As a people leader, you will build, mentor, and inspire your team, while contributing to the broader leadership of the UX organization and its partnerships across the company. As a teammate you will help break down silos and invest in finding ways to improve our shared culture and product experience practice.

You will be a great addition to the Splunk Product Experience organization if you:

• Use objective research and a rigorous design process to drive measurable business outcomes with lasting impact

• Communicate clearly and can articulate complex concepts to audiences at all levels, including executive leadership

• Have experience with strategic planning, prioritization, and goal‑setting across functions and business units ● Lead with confidence while demonstrating humility, curiosity, and a willingness to learn

• Thrive in environments undergoing change and enjoy turning skepticism into shared momentum

• Understand how to create air cover and space for teams to learn, grow, and do their best work

• Have a passion for systems thinking and solving large, complex, cross‑product problems

• Are comfortable navigating ambiguity and difficult conversations with multiple invested partners

• Operate with integrity, assume good intent, and keep the broader organization and customer impact in mind

• Adapt your leadership style to the situation—knowing when to hold the line and when to build bridges

• Have experience evaluating UX maturity and design compatibility in the context of acquisitions or large integrations

• Love building strong, healthy teams as much as crafting great product experiences

• Are excited by technology and innovation in general and always seek to explore new ways we can integrate emerging technologies like AI into our products and result in solutions that differentiate us in a competitive market

Requirements

• 15+ years of UX design experience in B2B or B2C across regulated industries.

• 10+ years of leading large UX research or product design teams at enterprise scale organizations

• Experience working on class-leading products in data analytics, observability, network security, incident management or data visualization.

• A strong body of research-driven, customer-centered design work that demonstrates success in informing and delivering on meaningful business outcomes (time to value, churn reduction, product adoption, active use, etc)

• Ability to run and navigate organizational change and lead through moments of ambiguity

• Fluency with design tools like Figma, Adobe Suite, Miro, etc and interest in new ways of working

• Experience with global, asynchronous team coordination and management (e.g., time zone accommodations, cultural differences between locations, etc)

• Ability to influence and impact product direction by being a thoughtful, proactive partner

• Excellent communication, presentation, and interpersonal skills including the ability to communicate design insights clearly and persuasively across different audiences and at all levels of the organization (including executive level partners)

• M.A/M.S./Ph.D. or equivalent experience in User Experience Design, Human Factors, Graphic Design, Industrial Design, User Experience Research, Data Science, or other strongly related field

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

+ 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

+ Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

+ Additional paid time away may be requested to deal with critical or emergency issues for family members

+ Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;

+ 1% of incentive target for each 1% of attainment between 75% and 100%; and

+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$230,100.00 - $374,100.00

Non-Metro New York state & Washington state:

$216,500.00 - $337,000.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.