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Purpose of the Role

The Sales Administration team supports the operational and administrative functions that keep the Sales organization running smoothly. This role ensures consistency, accuracy, and timeliness across client onboarding, order fulfillment, communication, compliance, and internal coordination—ultimately reducing client friction and elevating service quality.

+ Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers.

+ Manage shared mailboxes and respond promptly to inquiries.

+ Copy assigned Sales Representatives on relevant client communications.

+ Support inbound and outbound client calls with professionalism and accuracy.

Financial & Pricing Support

+ Process credits and RGA requests, coordinating with related departments to ensure timely resolution.

+ Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion.

Compliance & Quality Assurance

+ Assist in internal audits by ensuring files are accurate, organized, and compliant.

+ Maintain adherence to regulatory and documentation standards.

Cross-Functional Collaboration

+ Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution.

+ Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed.

Special Projects & Escalations

+ Support new initiatives or special projects as assigned.

+ Identify operational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._