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Work where *every moment* matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns. *POSITION SUMMARY:* Responsible for the accurate flow and processing of referrals for home health, palliative care, and hospice care. Responsible for the overall management of the intake department, including performance management and process improvement. *EDUCATION/CERTIFICATION:* * Graduate of an NLN-accredited school of nursing; BSN preferred. * Possession of a current license to practice as a registered nurse in the State of Connecticut. *EXPERIENCE:* * Two (2) years’ full-time clinical experience, at least one of which was in a home care agency. *COMPETENCIES:* * Knowledge of Agency policies and principles. * Capable of implementing Agency’s goals and directions. * Knowledge of communities served. * Competent in clinical health principles. * Knowledge of state and federal regulations and accreditation standards. * Ability to work positively with staff: peers, subordinates, and superiors. * Ability to function independently, within scope of responsibility. *ESSENTIAL DUTIES and RESPONSIBILITIES:* Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time. Eastern Connecticut Health Network reserves the right to change or assign other duties and responsibilities to this position. 1. Oversees the processes of the Intake Department: 1. Ensures that referrals are accepted on a timely basis. 2. Documents referrals and NTUs on shared board. 3. Assures that the highest quality and professionalism is provided to all customers. 4. Oversees day to day function of Intake nurses. 2. Responsible for identifying and obtaining all necessary information for referrals: 1. Assess W10 and all documentation from referral sources for appropriateness for home care services. 2. Obtains verbal order for SOC that includes a description of the patient’s condition and the services to be provided by the Agency. 3. Assigns accurate ICD-10 codes to referral diagnosis. 4. Obtains history and physical and other documentation required for coding. 5. Coordinate all disciplines/services for successful initial assessment. 6. Obtains all necessary documentation for face-to-face document. 3. Responsible for establishing and maintaining positive relationships with referral sources within the hospital, physician offices, or healthcare facilities. 1. Information resource for home health services. 2. Assist complex patient conferencing as needed. 3. Resource for early intervention, need for cooperative relationships. 4. Serves as a liaison between referral sources. 5. Assist with payor information and verification process. 6. Performs other duties as assigned. 4. Responsible for overseeing and managing the performance of the referral nurses in the department. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is *your moment.* **Job:** **Patient Services* **Organization:** **Greater Manchester Homecare* **Title:** *Clinical Intake Manager - Home Care* **Location:** *Connecticut-Vernon-MMH-8 Keynote Drive (10628)* **Requisition ID:** *25166746*