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Job Description

Reporting to the Housing Manager, the Housing Specialist Supervisor, will directly oversee a team of Housing Specialists responsible for assisting voucher holders searching/finding a suitable unit to rent, as well as processing the rental and other Section 8 processes. The Housing Specialist Supervisor will ensure the team of Housing Specialists are following policy and procedures to assess voucher holders’ housing-related needs and barriers, and completing related processes accurately and efficiently. The Housing Specialist Supervisor will also collaborate with case managers, property owners, and other third parties to ensure successful program outcomes.

Responsibilities include but are not limited to the following:

- Directly supervise a team of Housing Specialists to ensure service program goals and standards are achieved.

- Manage the inputting, maintenance and tracking of program related information and data in the case management system.

- Prepare reports related to housing navigation program outreach and placement outcomes.

- Maintain an understanding of landlord-tenant law, rental contracts, and fair housing requirements, to assist voucher holders, property owners, and other stakeholders.

- Ensure all paperwork, reports, and responses to inquiries are completed accurately and in a timely manner.

- Assist in conducting trainings and providing support to voucher holders, property owners, and other stakeholders.

- Identify housing opportunities for voucher holders searching by networking with property owners, property management companies, and brokers.

- Analyze data related to current and projected housing needs.

- Develop and implement data-driven outreach initiatives to increase available housing listings.

- Oversee recruitment, training, performance evaluations, and employee disciplinary actions.

- Provide ongoing coaching, direction, and support to ensure program goals and service standards are achieved.

- Handle escalated and complex cases requiring management-level intervention.

- Report system related issues and recommend process improvements to enhance operational efficiency.

- Review rental packages submitted by voucher holders; finalize rental processing in Siebel

- Process voucher extensions and payment adjustments accurately and promptly.

- Handle sensitive and personally identifiable information with strict confidentiality, including proper scanning, association, and disposition of documents.

- Communicate with outside agencies to coordinate and expedite rental processes.

- Establish and maintain effective working relationships with internal departments, external partners, and community stakeholders.

- Resolve applicant issues promptly and professionally.

- Ensure high-quality, customer-centered service delivery to all program participants.

- Perform other related duties as assigned to support overall program and organizational objectives.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information:

1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

ASSOCIATE REAL PROPERTY MANAGE - 80122

Qualifications

1. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in the following: management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management or tenant relocation activities in connection with housing or with reconstruction/rehabilitation projects. Such experience must include at least one year of experience supervising other real estate management agents; or

2. A baccalaureate degree from an accredited college and two years of experience described in "1" above, including the one year of experience supervising other real estate management agents; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have the one year of experience supervising other real estate management agents. Education may be substituted for experience on the basis of 60 semester college credits for one year of acceptable experience.

To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or

assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.

To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative

site, and determining tenant eligibility for benefits.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 63,910.00

Salary Max: $102,342.00