• Program Associate, Tourism Operations

    New York State Civil Service (Albany, NY)


    NY HELP No

     

    Agency Empire State Development, NYS

     

    Title Program Associate, Tourism Operations

     

    Occupational Category Other Professional Careers

     

    Salary Grade NS

     

    Bargaining Unit None listed

     

    Salary Range From $63000 to $68000 Annually

     

    Employment Type Full-Time

     

    Appointment Type Permanent

     

    Jurisdictional Class Non-competitive Class

     

    Travel Percentage 0%

     

    Workweek Mon-Fri

     

    Hours Per Week 37.5

     

    Workday

     

    From 9 AM

     

    To 5:30 PM

     

    Flextime allowed? No

     

    Mandatory overtime? No

     

    Compressed workweek allowed? No

     

    Telecommuting allowed? No

     

    County Albany

     

    Street Address 625 Broadway

     

    City Albany

     

    State NY

     

    Zip Code 12245

     

    Duties Description *Applicants MUST submit a cover letter with resume to be considered.*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.BASIC FUNCTION:Under the general direction of the Sr. Director of Tourism Policy and Operations, the Tourism Operations Program Associate will assist with the day-to-day needs around maintaining the New York State Division of Tourism’s promotional materials, inventory management, shipping requests and call center oversight. This position will support all tourism operations needs while also assisting with administrative maintenance of the Division’s segment tourism programming including Path Through History, I LOVE NY LGBTQ, Accessible NY and Black Travel.WORK PERFORMED:• Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory. • Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system.• Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events.• Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars.• Support the digital team on approvals and updates for website listings and accounts on iloveny.com. • Assist in the approval of I LOVE NY Must-See destination nominations and designations. • Conduct outreach to the tourism industry to assist with data collection and maintain contact databases.• Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY.• Maintain process for special road permit requests. • Other relevant projects/assignments as needed.

     

    Minimum Qualifications Education Level Required: Bachelor’s degree preferred. Minimum of 3 years of direct related experience may be substituted. Relevant Experience Required: Minimum of 1-3 years of relevant experience within an office setting. Experience managing sensitive relationships with diplomacy and discretion. Knowledge Required: Strong written and verbal communications and interpersonal skills; excellent organizational skills with high level of accuracy and attention to detail; ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment; excellent problem-solving skills and the ability to respond effectively to unexpected challenges; ability to work collaboratively as part of a team and independently with minimal supervision; proficiency in MS Office Suite (Word, Excel and PowerPoint.)

     

    Additional Comments Salary range as specified.Comprehensive Benefits Package.

     

    Some positions may require additional credentials or a background check to verify your identity.

     

    Name Amalia Shifrin – Director, Human Resources

     

    Telephone N/A

     

    Fax N/A

     

    Email Address [email protected]

     

    Address

     

    Street 655 Third Avenue

     

    City New York

     

    State NY

     

    Zip Code 10017

     

    Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for considerationWE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY