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Description

We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.

+ Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system

+ Troubleshoot common hardware, software, and connectivity problems

+ Assist users with password resets, account access, and application setup

+ Log, track, and resolve help desk tickets according to service level agreements (SLAs)

+ Install and configure workstations, software, and peripherals

+ Provide clear instructions and guidance to users with varying technical skill levels

+ Escalate unresolved or complex issues to higher-level IT staff

+ Maintain accurate documentation of issues, resolutions, and procedures

Requirements

+ High school diploma or equivalent (IT coursework or certifications preferred)

+ 1–3 years of experience in help desk, customer support, or technical support

+ Basic knowledge of Windows and/or macOS operating systems

+ Familiarity with Microsoft 365, email systems, and common business applications

+ Strong communication, problem-solving, and customer service skills

+ Ability to prioritize tasks and work in a fast-paced environment

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .