• Customer Service Representative

    Robert Half Office Team (Norwalk, CT)


    Description

    Our team is seeking a proactive Customer Service Representative who excels at building relationships and supporting customers through every interaction. This role requires hands-on experience with CRM platforms to manage inquiries, resolve issues efficiently, and deliver exceptional service across channels. The ideal candidate is a skilled communicator, tech-savvy, and thrives in a dynamic, fast-paced environment.

    Key Responsibilities:

    + Respond promptly and professionally to customer inquiries via phone, email, and chat

    + Utilize CRM systems to track customer interactions, update records, and follow up on open cases

    + Troubleshoot and resolve customer issues with accuracy and empathy

    + Collaborate with internal teams to ensure customer needs are met and solutions are delivered

    + Document feedback and recurring issues to support process improvement

    + Maintain up-to-date knowledge of products, services, and company policies

    Requirements

    + Previous experience in a customer service or support role, with demonstrated use of CRM platforms

    + Strong verbal and written communication skills

    + Ability to multi-task and prioritize in a team-oriented environment

    + Tech-savvy with a service mindset and keen attention to detail

    + Commitment to exceptional service and problem-solving

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .