• Customer Service Representative

    Robert Half Office Team (Ladera Ranch, CA)


    Description We are looking for a dedicated Customer Service Representative to join our team in Ladera Ranch, California. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic work environment. If you excel in communication and enjoy assisting customers, this role may be the perfect fit for you.

    Responsibilities:

    • Handle approximately 10 inbound calls daily to address customer inquiries and provide solutions.

    • Conduct 30-80 outbound calls per day once fully trained, ensuring consistent follow-up with clients.

    • Send follow-up links and provide clear next steps to guide customers through processes.

    • Maintain accurate records of customer interactions and transactions in the Salesforce platform.

    • Resolve customer issues efficiently while delivering exceptional service.

    • Collaborate with team members to enhance workflow and customer satisfaction.

    • Assist in order entry and ensure data accuracy.

    • Uphold high standards in all communications, both verbal and written.

    • Stay informed about company procedures and updates to provide accurate information to customers. Requirements • At least 1 year of experience in administrative or clerical roles.

    • Strong background in customer service, including call center experience.

    • Familiarity with handling inbound and outbound calls.

    • Proficiency in using Salesforce or similar platforms.

    • Excellent communication skills, both verbal and written.

    • Ability to manage multiple tasks and prioritize effectively.

    • College degree preferred but not required.

    • High attention to detail and accuracy in data entry. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .