"Alerted.org

Description

We are seeking a reliable and detail-oriented Desktop Support Technician to provide technical assistance and support for computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, good communication abilities, and a passion for helping users resolve technical issues efficiently.

+ Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices

+ Install, configure, and maintain computer hardware, software, and peripherals

+ Troubleshoot operating systems (Windows/macOS), applications, and network connectivity issues

+ Respond to help desk tickets and service requests in a timely manner

+ Assist with user account management (password resets, access permissions, email setup)

+ Perform system updates, patches, and routine maintenance

+ Document issues, resolutions, and procedures clearly

+ Escalate complex issues to senior IT staff or vendors when necessary

Requirements

+ High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred)

+ 1–3 years of experience in desktop or technical support (or equivalent training)

+ Strong knowledge of Windows operating systems (macOS knowledge is a plus)

+ Familiarity with Microsoft 365, Active Directory, and basic networking concepts

+ Excellent customer service and communication skills

+ Ability to multitask and work independently or as part of a team

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .