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*Description*

Summary:

Team Lead, Guest Services provides direction for the hospital operator and information desk staff in the absence of management. Assists with maintaining adequate staffing by being available to receive emergency calls 100% of the time. Responsible for maintaining up to date computerized phone database and on call scheduling. Exhibits strong customer service and telephone skills.

Responsibilities:

1.Provides support by performing duties as an operator or lobby receptionist to maintain acceptable staffing levels.

2. Demonstrates clear understanding, knowledge and proficiency in handling emergency calls.

3. Ensure acceptable coverage for hospital operator and/or information desk in managements' absence.

4. Overseeing the receipt of monthly department on call schedules.

5. Leads the training of new staff members in the hospital operator and information desk department.

6. Answers calls in a timely fashion, exhibiting strong customer service skills resulting in service excellence for the callers.

7. Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes.

8. Maintain and Model Nuvance Health Values.

9. Demonstrates regular, reliable and predictable attendance.

10. Performs other duties as required.

Other Information:

HSD or equivalent.

Minimum of 6 months’ switchboard, direct customer service or guest services position

Strong computer skills, including Word, Excel and Outlook.

Working Conditions:

Manual: Little or no manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Vassar Brothers Medical Center

Org Unit: 1841

Department: Telephone Operators

Exempt: No

Salary Range: $21.49 - $30.00 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.