• Support Technician

    Sweetser (Brunswick, ME)


    Support Technician

     

    Job Code:13039

     

    Department:Other

     

    FT/PT Status:Full Time

    Summary:

    Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins.

    ESSENTIAL FUNCTIONS:

    • Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support.

    • Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised.

    • Establish initial user profiles and logins, IP addresses and remove disabled user accounts.

    • Create/Update computer Images for deployment.

    • Provide computer/phone training on an ad-hoc basis on such applications to current employees.

    • Setup/Maintain Print Server appliances.

    • Troubleshoot network connectivity issues.

    • Create patch cables.

    • Patch equipment in network switches.

    • Utilize Network Monitoring software to identify and report network issues.

    • Provide on-site support and training for office changes/moves.

    EDUCATION:

    Associate’s degree in Computer Science or relevant field preferred.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license.

    EXPERIENCE:

    • One (1) year as Support Tech I or equivalent experience required.

    • Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required.

    • Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.

    KNOWLEDGE AND SKILLS:

    • Excellent customer service skills.

    • Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff).

    • Strong ability to analyze and solve technical problems.

    • Ability to manage and complete multiple tasks concurrently.

    • Ability to read and understand technical documentation.

    • Understand subnetting.