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Human Services Program Representative 1

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Human Services Program Representative 1

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-39594-41730

Department

Department of Human Services

Division

HS Div Adlt Prtctv Srvs

Opening Date

12/31/2025

Closing Date

1/14/2026 11:59 PM Eastern

Job Code

41730

Position Number

50465122

Union

Non Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211924

Bureau / Division

Bureau of Human Services Licensing, Division of Adult Protective Services

Worksite Address

555 Walnut Street

Worksite Address

6th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Winona Fedin

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you have an interest in protecting the health and well-being of at-risk adults? Are you ready to advocate for some of our most vulnerable citizens by utilizing your monitoring skills? The Department of Human Services (DHS), Division of Adult Protective Services is seeking a motivated Human Services Program Representative 1. If you want to work with a team dedicated to ensuring that contractors deliver the highest level of service to consumers, then this role is perfect for you! Submit an application today!

DESCRIPTION OF WORK

As a Human Services Program Representative 1, you will oversee and monitor Adult Protective Services (APS) for a uniquely designed region containing specific counties within the Commonwealth. You will determine if investigations conducted by the APS contractor are appropriate, adequate, and thorough to ensure that identified risks to an adult are addressed. As a liaison between APS contractors, program offices, county governments, local service agencies, and other providers you will provide technical assistance to ensure timely enrollment of services and minimize APS service funding expenditures. This role requires effective communication and thorough knowledge of program services to work closely with the APS Director in the development, review, and promulgate governing regulations. In addition, you will assist with developing and presenting trainings applicable to APS.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50465122) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time professional experience developing, implementing, or evaluating a human service program do you possess?

+ 3 or more years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much graduate coursework have you completed in a field related to public health, social work, or the social and behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

05

WORK BEHAVIOR 1 – RESEARCH AND INTERPRET POLICY RELATED INFORMATION

Research and interpret government and departmental regulations, policies, procedures, and administrative decisions pertaining to developmental disability services. Make recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to DEVELOPMENTAL DISABILITY services. I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

+ B. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to HUMAN SERVICE providers. I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

+ C. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to ANY provider (not related to human services). I made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

+ D. I have experience researching and interpreting government and departmental regulations, policies, and procedures pertaining to ANY provider (not related to human services). I provided my findings to someone else who made recommendations on policy gaps or inconsistencies, policy drafts, and/or policy presentations.

+ E. I have successfully completed college-level coursework related to research methods, research design and analysis, social work, human behavior, psychology, sociology, or human services.

+ F. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of research you performed, interpreted, or explained.

+ The type(s) of recommendations you made.

+ The actual duties you performed.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 – ANALYZE DEVELOPMENTAL DISABILITY SERVICES

Analyze administrative, program, and fiscal information related to developmental disability services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience analyzing administrative, program, or fiscal information related to DEVELOPMENTAL DISABILITY services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

+ B. I have experience analyzing administrative, program, or fiscal information related to any HUMAN SERVICES program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

+ C. I have experience analyzing administrative, program, or fiscal information in a setting OTHER THAN a human services program to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

+ D. I have NO experience related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of program/setting for which you ensured compliance.

+ The type(s) of fraud, waste, and abuse that you identified.

+ The actual duties you performed.

10

WORK BEHAVIOR 3 – PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION

Provide technical assistance and consultation related to developmental disability services to providers, participants and their family members, or other stakeholders.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience providing technical assistance or consultation related to DEVELOPMENTAL DISABILITY services to providers, participants and their family members, or other stakeholders.

+ B. I have experience providing technical assistance or consultation related to HUMAN SERVICES PROGRAMS (other than developmental disability programs) to providers, participants and their family members, or other stakeholders.

+ C. I have experience providing technical assistance or consultation in a setting OTHER THAN human services programs to a variety of audiences.

+ D. I have successfully completed college-level coursework related to counseling, social work, human behavior, public speaking, psychology, sociology, human services, public relations, or education.

+ E. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of technical assistance or consultation you provided and to whom you provided it.

+ The actual duties you performed.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 4 – EVALUATE QUALITY OF SERVICES

Conduct file reviews, on-site visits, and provider/participant interviews to evaluate the quality of services being provided, ensure that individuals' needs are met, and that services are being received appropriately. Identify strengths and weaknesses and make recommendations for areas needing improvement. Review and approve corrective action plans, which include strategies to resolve problems. Ensure providers implement corrective actions to prevent recurrence.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience conducting all of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, and records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.

+ B. I have experience conducting 2 or 3 of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, or records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.

+ C. I have experience conducting 1 of the following monitoring functions: file reviews, on-site visits, provider and participant interviews, or records and operations reviews. I assessed the quality of services, identified strengths and weaknesses, and made recommendations on areas needing improvement.

+ D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of monitoring functions you conducted.

+ The type(s) of recommendations you made regarding strengths and weaknesses.

+ The actual duties you performed.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov