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Job Title: Remote HR Assistant

Job Description

Join a dynamic team focused on delivering best-in-class Leave of Absence, Disability, and HR services to employees globally. As part of the HR Live Support team, you will play a key role in providing accurate, consistent, and timely responses to employee inquiries via phone, web case, and chat. Your work will help create a world-class employee experience while encouraging the use of self-service tools.

Responsibilities

+ Take ownership of employee contacts, ensuring each is accepted and resolved with a high degree of problem-solving and customer focus.

+ Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries.

+ Resolve inquiries by referring to available documentation, such as FAQs, knowledge base articles, and standard operating procedures, escalating when necessary.

+ Build customer trust through empathetic, personalized conversations and adjust case management plans to meet each employee’s changing needs.

+ Respond to employee-impacting issues that may arise during leave events, ensuring correct communication and documentation.

+ Use high judgment, critical thinking, and rationale to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodations requests.

+ Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Essential Skills

+ Strong organizational skills and proficiency in computer and technical skills.

+ Experience in customer service/support through phones and chat.

+ Strong communication skills with the ability to demonstrate empathy.

+ Ability to research and find answers or information efficiently.

Additional Skills & Qualifications

+ Experience dealing with customers and exceptional use of empathy skills.

+ Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.

+ Ability to manage confidential and sensitive employee information while adhering to strict data privacy standards.

+ Detail-oriented with the ability to analyze, problem solve, organize, and manage multiple priorities.

Work Environment

This is a 100% remote position with expectations to be on camera during training and nesting periods. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 12, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.