"Alerted.org

Program Analyst 3

Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5182088)

Apply



Program Analyst 3

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-39566-08070

Department

Department of Human Services

Division

HS Bur Plcy Dvpt Cmncs Mgmt

Opening Date

12/31/2025

Closing Date

1/14/2026 11:59 PM Eastern

Job Code

08070

Position Number

00058438

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST08

Bureau / Division Code

00211980

Worksite Address

555 Walnut Street

Worksite Address

6th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Winona Fedin

Contact Email

[email protected]

Bureau / Division

Bureau of Policy Development and Communications Management / Division of Communications Management

+ Description

+ Benefits

+ Questions

THE POSITION

Are you passionate about policy analysis, data interpretation, and making a meaningful impact on current Office of Long-Term Living public programs while traveling across the Commonwealth? Do you enjoy mentoring others and driving positive change? The Department of Human Services is currently seeking a Program Analyst 3 to join the Bureau of Policy Development and Communications Management. In this key role, you will manage communications and training initiatives and play an integral part in developing policies related to the licensing of personal care homes and assisted living residences. If you are a versatile, self-motivated professional who thrives in a collaborative team environment, embraces servant leadership, and is committed to continuous learning and knowledge sharing, apply today to become part of our dynamic team!

DESCRIPTION OF WORK

This role requires strong organizational and leadership skills, as you will be responsible for coordinating and delivering training to various individuals and organizations. You will need to have a deep understanding of state and local regulations in the health care industry, as well as the ability to develop and deliver effective training programs. In addition, the successful candidate must be able to manage multiple training contracts and provide high-quality training to government agencies and private organizations. Overall, this position plays a crucial role in ensuring that personal care homes and assisted living facilities are providing quality care and complying with all necessary regulations.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00058438) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Program Analyst 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or

+ Three years of analytical experience, two of which include professional experience in program evaluation and the development of program recommendations, and a bachelor's degree;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 2 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time analytical experience, two years of which included professional experience in program evaluation and the development of program recommendations, do you possess?

(Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)

+ 3 years or more

+ 2 but less than 3 years

+ Less than 2 years

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – PROGRAM ANALYSIS AND POLICY COMPLIANCE

Reviews and evaluates personal care homes (PCH), assisted living residences (ALR ), as well as Home and Community-Based Services (HCBS) reports and processes related to licensing inspections and other program requirements. Performs policy analyses to develop solutions and recommend program changes. Analyzes and evaluates programs to determine if goals and objectives are being met and the impact of policy changes. Ensures programs are compliant with federal and state mandates and regulations and department policies and procedures and recommends solutions to correct noncompliance issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing programs to determine if objectives are being met and ensure compliance with regulations or policies. I was responsible for recommending program improvements based on my analysis.

+ B. I have experience analyzing programs to determine if objectives are being met and ensure compliance with regulations or policies. Someone else was responsible for recommending program improvements based on my analysis.

+ C. I have successfully completed college-level coursework related to data analysis, qualitative business analysis, or quality control.

+ D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience analyzing programs to determine if objectives are met or ensure compliance.

+ Your experience recommending program improvements.

+ Your level of responsibility.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

10

WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE AND CONSULTATIVE SERVICES

Provides technical assistance and consultative services to program staff and internal and external stakeholders regarding the interpretation and application of personal care homes (PCH) and assisted living residences (ALR) regulatory guidance, and Home and Community-Based (HCBS) policies and procedures, to improve program services and outcomes for individuals served. Consults with program staff to assess and identify program areas in need of improvement. Advises on criteria and reporting requirements for program evaluation.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience providing technical assistance and consultative services regarding program quality assurance, evaluation, or needs RELATED TO HUMAN SERVICES.

+ B. I have experience providing technical assistance and consultative services regarding program quality assurance, evaluation, or needs NOT RELATED TO HUMAN SERVICES.

+ C. I have experience providing technical assistance/information or answering questions regarding program services or program requirements.

+ D. I have successfully completed college-level coursework related to public speaking, communications, psychology, or public relations.

+ E. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to technical assistance or consultative services, including the topic(s).

+ Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 3 - DEVELOPS AND CONDUCTS TRAININGS

Develops and conducts training at conferences, workshops, seminars, physical classrooms, and webcasts/e-learning regarding personal care homes, assisted living residences, and Home and Community-Based Services regulations, licensing inspection process, and programs or projects. Determines training objectives and prepares instructional content such as documents and visual aids for presentations. Coordinates training sessions and ensures all mandated participants receive notice of training.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing training content/materials or conducting training related to HUMAN SERVICES programs or projects.

+ B. I have experience developing training content/materials or conducting training NOT RELATED TO HUMAN SERVICES programs or projects.

+ C. I have successfully completed college-level coursework related to training development, education, or adult learning.

+ D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience developing training content/materials or conducting training, including the subject matter and type(s) of training.

+ Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov