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WI-SSM Health St. Mary's Hospital - Madison

Worker Type:

Regular

Job Highlights:

Job Summary

Join our 38‑bed Neonatal Intensive Care Unit caring for infants from **22 weeks gestation to full term** . Our unit supports an average daily census of 17–18 patients, 2,000 deliveries per year, and 300 NICU admissions annually. You will support a multidisciplinary team including RNs, NNPs, Neonatologists, Respiratory Therapists, Therapy Services, Pharmacy, Social Work, and Lactation.

Unit Secretary Responsibilities

+ Provide administrative support: answer phones, greet/screen visitors, and assist families with AngelEye and parent badges.

+ Maintain patient charts in **EPIC** and route communications.

+ Coordinate with clinical teams, assist with discharge scheduling, and order supplies.

+ Arrange care conferences and assist with NICU transport logistics.

+ Flex up/down based on unit needs (no mandatory on‑call beyond FTE).

Unit Assistant Responsibilities

+ Stock patient rooms and nurse servers.

+ Clean NICU specialty equipment including isolettes and cribs.

+ Provide front‑desk support during breaks.

+ Collect patient‑room laundry and complete formula/expiration audits.

Qualifications

Required

+ High school diploma or equivalent.

+ Strong communication and customer‑service skills.

+ Ability to work in a fast‑paced clinical environment.

+ Basic computer skills; willingness to complete EPIC training (Unit Secretary).

+ Ability to lift, stock, and transport supplies/equipment as needed (Unit Assistant).

Preferred

+ Previous experience in a healthcare, clerical, or patient‑support role.

+ Experience with electronic medical records (for Unit Secretary).

+ Prior experience in a neonatal, pediatric, or critical‑care setting.

Orientation

+ Customized by role with side‑by‑side training during weeks 1–3.

+ Unit Secretaries complete EPIC training in week 1.

Join Our Team

Be part of a compassionate, highly skilled NICU team dedicated to providing exceptional care for our smallest patients and their families.

Job Summary:

Clerk level role performing routine clerical work with clearly defined procedures under direct supervision.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

+ Assists in maintaining records and systems, receives and prepares information for processing or entry.

+ Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required. Routes written communications as appropriate.

+ Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries.

+ Assists with preparing for and facilitating meetings, conferences, programs and/or special events.

+ Establishes and maintains filing systems. Orders and stocks supplies.

+ May enter information from a variety of sources into computer database(s) and verify data entered into computer by checking printouts/reports for errors and correcting as required.

+ Performs other duties as assigned.

EDUCATION

+ No education required

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

Department:

1601000007 Neonatal ICU (NICU)

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

32

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_