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Overview

**Position Summary:** The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience.

The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times.

**Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Key Responsibilities:

• Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.

• Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity.

• Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards.

• Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards.

• Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods.

• Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence.

• Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency.

• Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution.

• Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information.

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Essential Skills & Attributes:

• Strategic thinker with the ability to see the big picture while managing day-to-day details.

• Strong leadership and interpersonal skills to inspire teams and foster accountability.

• Exceptional planning and organizational abilities with a focus on service strategy.

• Ability to analyze, troubleshoot, and solve operational challenges effectively.

• High attention to detail and commitment to safety and quality standards.

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Qualifications:

• Proven experience managing multi-location operations and leading service teams.

• Demonstrated ability to implement policies, procedures, and performance standards.

• Strong communication skills, both verbal and written.

• Ability to work in outdoor environments and adapt to varying weather conditions.

• Valid driver’s license meeting company MVR criteria; ability to operate manual and automatic transmissions.

• High school diploma or equivalent; additional leadership or hospitality certifications preferred.

• Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.

REQNUMBER: 139847

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.