• Guest Services Ambassador Sr

    BayCare Health System (Land O' Lakes, FL)


    Join the team that is revolutionizing health care – BayCare Health System

     

    Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

     

    Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

     

    **Title:** Guest Services Ambassador Sr.

     

    Facility: Land O Lakes Health Hub

    The Guest Services Ambassador Sr responsibilities include:

    + Function as the guests' liaison to all assigned services

    + Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility

    + Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians

    + Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues

    + May or may not require performing all job specific functions listed within this description

    + Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management

    + Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification.

    BayCare offers a competitive total reward package including:

    + Benefits (Health, Dental, Vision)

    + Paid time off

    + Tuition reimbursement

    + 401k match and additional yearly contribution

    + Yearly performance appraisals and team award bonus

    + Community discounts and more

    + AND the chance to be part of an amazing team and a great place to work!

    + **Minimum Qualifications:**

    + Certifications and Licensures

    + None RequiredEducation

    + High School or Equivalent

    + Associate's preferredExperience

    + 2 year Customer Service or

    + 2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines.

    + **Required Specific Skills also includes:** Insurance Terminology use and understanding.

     

    Status:** **Full Time

     

    Shift Hours:** **Varies

     

    Weekend Work:** **Occasional

    Equal Opportunity Employer Veterans/Disabled

    **Position** Guest Services Ambassador Sr

    **Location** Land O Lakes | Support Services | Full Time

    **Req ID** 130816