• FreightMatch Representative - Full Time

    Anderson Trucking Service, Inc. (St. Cloud, MN)


    FreightMatch Representative - Full Time

     

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    Department: Operations and Fleet Management

     

    Posted: 12/31/2025

     

    Location Name: ATS Corporate - St. Cloud, MN

     

    Wage: Depends on Experience Hourly

     

    Position Type: Add

     

    Shift: Standard

    Summary

    The FreightMatch Representative (FMR) will be monitoring loads covered within the FreightMatch app and tracking movement of freight to insure excellent customer service. The FMR will be able to negotiate skillfully, handle in-transit changes and function as main point of contact for users and drivers. Other responsibilities will include working with developers to help test new features and relay user feedback to management to continuously improve the user experience.

     

    Hours

     

    This is an in office position with the following hours: Monday - Friday 7am-4pm.

     

    Education and Experience

     

    + Higher education (i.e. two or four year degree) preferred but not required.

    + Good understanding of marketing, sales and customer service.

    + Have a base of knowledge around how mobile apps work from the users perspective.

    + Self-starter with a strong entrepreneurial spirit.

    + Ability to negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; gains trust quickly.

    + Strong problem-solving and analytical skills in order to implement logical conclusions and make well informed quick decisions.

    + Must be action oriented and have perseverance to finish projects/work, especially in the face of resistance or set-backs.

    + Must have excellent customer service skills and drive for results.

    + Creativity to come up with value-added ideas in meetings or for ongoing Continuous Improvement efforts.

    + Must have general knowledge of U.S. geography and basic map-reading skills.

    + Must have a drive for results and can persevere in the face of resistance or setbacks in a fast paced environment.

    + Proficient in Microsoft Office (Word, Excel, and Outlook) required.

    + Excellent communication skills (written, listening and verbal).

    + Willing and able to travel infrequently, including overnight travel.

     

    Essential Duties and Responsibilities

     

    + Monitor covered loads via the on-line app ATS FreightMatch insuring tracking is initiated and accepted by drivers.

    + Monitors loads from pick-up to delivery, communicating with drivers, shippers, and consignees regarding any pertinent issues.

    + Communicate any change in load schedules and status updates through delivery to Sales and/or Agents.

    + Handle in-transit negations as needed. Examples could include Detention and Truck Ordered Not Used.

    + Respond to the on-line app reviews with the assistance of Marketing.

    + Function as the main point of contact for drivers with technical issues and work with I.T. to resolve and communicate solutions to drivers.

    + Assist the FreightMatch Manager with testing new features in the app.

    + Work with settlements team to handle inbound driver payment questions.

    + Function consistently, effectively and reliably in accordance with the Company's values as set forth in our core competencies and behaviors to foster ATS's culture (All Employee Competencies).

    + Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.

    + Perform other duties and responsibilities as assigned.

     

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    This organization participates in E-Verify.We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment.Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RighttoWorkPoster.pdf)

     

    Esta organización participa en E-Verify.Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo.Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.Derecho al trabajo (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RighttoWorkPosterES.pdf)