• Asset Management and Vendor Management L3 (Onsite)

    HTC Global Services Inc (Brooklyn, NY)


    Key Responsibilities

    + Manage full lifecycle of IT assets: procurement, deployment, tracking & disposal.

    + Administer and enhance ServiceNow HAM/SAM, CMDB alignment, Discovery & integrations.

    + Perform L3 troubleshooting for asset, CMDB, and discovery-related issues.

    + Maintain hardware inventory accuracy, stockrooms, software license compliance & usage analysis.

    + Drive vendor management: procurement coordination, renewals, SLAs, warranty/RMA, and vendor performance reviews.

    + Create asset dashboards, reports, and compliance/audit documentation.

    + Lead process improvements and automation aligned with ITIL best practices.

    Skills & Qualifications

    + 10-12+ years in IT Asset Management with L3 support experience.

    + Strong hands-on ServiceNow ITAM/HAM/SAM skills & scripting (Glide/JavaScript).

    + Experience with vendor & contract management, pricing review, renewals & SLAs.

    + Good understanding of software licensing models and hardware lifecycle processes.

    + Knowledge of ITIL v4; experience supporting audit/compliance requirements.

    Preferred Certifications

    + ServiceNow CSA / CIS (HAM/SAM)

    + ITIL v4 Foundation

     

    What Makes HTC A Great Place To Build Your Future

     

    HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

     

    At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

     

    Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

     

    #LI-Onsite #LI-PS4