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Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a **Staffing Coordinator** who is passionate about making a difference and driving impact. This** **role** **offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities . We are hiring an On-Site Bilingual Spanish or Creole Speaking Staffing Coordinator! We offer weekly pay between $23.00-$25.00 an hour! Office hours Monday -Friday 8:30am-5:00pm . The office address is: 220 36th Street Suite 6A Brooklyn, NY 11232.

Our Benefits:

+ Comprehensive medical, dental, and vision coverage

+ 401(k) retirement plan

+ Paid time off and holidays

+ Employee assistance programs and wellness initiatives

+ Flexible options to support a balanced life

Responsibilities

What You'll Do:

+ Schedule Coordination

+ Data Management **:** Document all notes and updates in HHA Exchange, verify staff attendance, and maintain accurate schedules.

+ Payroll & Administration **:** Accurately submit timesheets in HHA Exchange for payroll processing and assist in scheduling in-service training for HHAs/PCAs.

+ Coordinates client and employee schedules by understanding care plans, schedule frequency and volume of service, and filling open shifts with appropriate caregivers.

+ Communicates weekly with clients regarding satisfaction with employees and service.

+ Monitors for problems, addresses concerns, and nurtures and maintains positive relationships with clients.

+ Communicates regularly with direct care employees, noting good work performance, identifying problems, and communicating issues to the Supervisor.

+ Develops strong working relationships with case managers, support coordinators and care coordinators.

+ Creates and modifies schedules in software timely, keeping schedules up-to-date daily.

+ Participates in staff meetings with the Supervisor and other office staff

+ Takes call for company after hours as needed and assigned.

+ Identifies and follows through with opportunities to provide services to new clients using positive customer service techniques.

+ May conduct initial interviews with employees.

+ Some light clerical and office duties

+ Perform other related duties as assigned.

+ Compliance

+ Learns and masters the requirements of the rules and regulations of licensure and each of the programs funding the services scheduled

+ Communicates with the Supervisor those situations involving complaints, incidents, or risk – and specifically reports any known injuries of employees.

Qualifications

What You'll Bring:

+ Excellent organizational skills; ability to multitask and manage multiple responsibilities.

+ Strong problem-solving skills.

+ Excellent verbal communication skills, primarily on the telephone.

+ Mature demeanor needed for directing others on cases.

+ Better than average ability to use standard Microsoft Office software and scheduling software.

+ Proficient with Microsoft Office Suite, especially Excel.

Education and Experience:

+ High school diploma or GED.

+ Minimum two (2) years of previous experience.

+ Previous experience in schedule coordination.

+ Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for that constituent.

+ Valid driver's license

+ Access to a fully insured, reliable vehicle.

Physical Requirements:

+ Ability to move, transport, or position up to 100 pounds

+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

+ Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

+ Regular travel on a daily or weekly basis required, even in inclement weather

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._

Job Profile Summary

The Staffing Coordinator is responsible to staff home care cases timely, thoroughly, and with great consideration to schedule the appropriate caregiver to the client. Time is of the essence to ensure positive outcomes, and the Scheduling Coordinator will experience episodes of stressful activity during growth modes and when caregivers cancel previously scheduled shifts. Duties include a significant amount of telephone communication with caregivers and clients, creating and modifying electronic schedules, and ensuring that caregivers submit the proper documentation of the services that have been provided. Customer service is a top priority.