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Overview

_As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives_ .

**Help at Home is now hiring a Bilingual Spanish Speaking Care Coordinator for our Winter Park location!** **We offer weekly pay between $18.50 - $22.00 per hour!** We’re seeking a Care Coordinator who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Summary:

As a Care Coordinator, you’ll play a key role in ensuring clients receive high-quality, personalized care. In this dynamic position, you may develop and oversee care plans (where permitted), while serving as the central connection point between clients, caregivers, managers, and referral sources. You’ll help coordinate care, support homecare aides, and ensure every client’s experience is compassionate, efficient, and well-managed.

Our Benefits:

+ Comprehensive medical, dental, and vision coverage

+ 401(k) retirement plan

+ Paid time off and holidays

+ Employee assistance programs and wellness initiatives

+ Flexible options to support a balanced life

Responsibilities

What You'll Do:

+ Maintains up-to-date client and employee files in compliance with agency standards.

+ Ensures confidentiality of all client and agency information in accordance with HIPAA.

+ Provides direct training and support to homecare aides.

+ Assigns caregivers based on client needs and the established Plan of Care.

+ Monitors caregiver performance to ensure quality service delivery.

+ Communicates schedules and updates with clients, caregivers, referral sources, and internal teams.

+ Conducts monthly in-home visits to stay connected with clients and caregivers.

+ Prepares and submits required departmental reports.

+ Documents client conditions, services provided, and any changes or concerns.

+ Completes satisfaction surveys, evaluations, in-home visits, and staff training records as needed.

+ Addresses client concerns, documents issues, and escalates when appropriate; serves as a mandatory reporter.

+ Provides coaching and education on Plan of Care updates.

+ Maintains positive working relationships with clients, staff, and community partners.

+ Ensures compliance with all relevant laws, regulations, and company policies.

+ Performs additional duties as assigned.

Qualifications

What You'll Bring:

+ Excellent organizational skills; ability to multitask and manage multiple responsibilities.

+ Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

+ Strong problem-solving skills; ability to deal with conflict in a professional manner.

+ Ability to multitask and manage multiple responsibilities.

+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

+ High school graduate or equivalent preferred; May require higher level of education or certification.

+ Basic computer literacy and typing skills.

+ Experience in customer support, staffing coordination, home care coordination, or health support preferred

+ Medicaid, Waiver, or Home Healthcare experience preferred.

+ Other Requirements pursuant to state or local rules as applicable.

Management Authority:

+ Conducts performance reviews

+ Trains other associates

+ Directs work of other associates

Physical Requirements:

+ Ability to move, transport, or position: up to 50 pounds

+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

+ Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

+ Regular travel to office on a daily basis required

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._

Job Profile Summary

As a Care Coordinator, you’ll play a key role in ensuring clients receive high-quality, personalized care. In this dynamic position, you may develop and oversee care plans (where permitted), while serving as the central connection point between clients, caregivers, managers, and referral sources. You’ll help coordinate care, support homecare aides, and ensure every client’s experience is compassionate, efficient, and well-managed.