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Overview

_Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you._

The Caregiver Services Manager is responsible for directly managing the Caregiver Service Specialists. This includes setting goals, managing performance, coaching and development. They will collaborate closely with Recruiting and Onboarding team and Client teams to ensure the caregivers are getting the necessary support and desired schedules. The lead will review performance of team members and create solutions to improve caregiver retention and satisfaction.

**Candidates should be located within Pennsylvania. While the position offers remote or work-from-home, it requires regular travel throughout the market on a monthly or quarterly basis.

Our Benefits:

+ Comprehensive medical, dental, and vision coverage

+ 401(k) retirement plan

+ Paid time off and holidays

+ Employee assistance programs and wellness initiatives

+ Flexible options to support a balanced life

Responsibilities

What You'll Do:

+ Participates in the hiring, training, and, ongoing learning of team members.

+ Develops and mentors team members and is responsible for overall team performance.

+ Develops creative process enhancements to achieve improved results.

+ Works with team to ensure accurate and up to date caregiver census and preferences.

+ Ensures annual compliance checks are completed on all caregivers.

+ Provides weekly list of cleared caregivers and existing caregivers available for shifts.

+ Reports out number of hours desired vs working.

+ Reviews all outstanding client needs that aren’t matched to prioritize to team.

+ Review caregiver feedback and assign reach out to those that require follow up.

+ Performs other job-related duties as assigned.

+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You'll Bring:

+ Highly organized with strong attention to detail.

+ Strong communication skills, oral and written.

+ Excellent interpersonal skills.

+ Intermediate to advanced computer skills including the ability to create and modify documents using Microsoft Office (e.g. Word, Excel, and Power Point).

Education and Experience:

+ Bachelor’s degree in Human Resources, Business, Communication, or relevant field preferred.

+ High school diploma or GED required.

+ Three (3) years of previous sales, retail, or customer service experience preferred.

+ Leadership experience of at least two (2) years is strongly preferred.

Management Authority:

+ Makes staff decisions – hiring, firing

+ Conducts performance reviews

+ Trains other associates

+ Directs work of other associates

+ Direct workflows for entire team

Physical Requirements:

+ Sedentary – ability to remain in a stationary position for extended periods of time.

+ Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

+ Monthly or quarterly travel required

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._

Job Profile Summary

The Caregiver Services Manager is responsible for directly managing the Caregiver Service Specialists. This includes setting goals, managing performance, coaching and development. They will collaborate closely with Recruiting and Onboarding team and Client teams to ensure the caregivers are getting the necessary support and desired schedules. The lead will review performance of team members and create solutions to improve caregiver retention and satisfaction.