• CWR Customer Service Rep I

    Adecco US, Inc. (Newark, NJ)


    Adecco is hiring for a Customer Service Representative !

     

    **Location:** Newark, NJ

    **Assignment Type:** Onsite

    **Schedule:** Monday–Friday

    Shifts Available:

    • 5:15 AM – 2:30 PM

    • 9:00 AM – 6:30 PM

    • 12:00 PM – 8:30 PM

     

    Pay: $18 an hour

     

    About the Role

     

    We’re looking for a dedicated Customer Service Representative to support daily operations and ensure an exceptional customer experience. In this role, you’ll monitor team activity, support customers and business partners, and help keep delivery operations running smoothly. If you thrive in a fast-paced environment and enjoy problem-solving, this is a great opportunity to grow your career.

    What You’ll Do

    • Assist customers and business partners via phone and email

    • Handle customer complaints with professionalism and empathy

    • Diagnose, assess, and resolve service issues

    • Monitor delivery routes and shipment progress

    • Scan haul-away pods and verify required stamps

    • Process delivery changes and cancellations

    • Support daily team monitoring and operational coordination

     

    What You’ll Need

    Minimum Qualifications:

    • Experience using Microsoft Office (Word, Excel, PowerPoint, MS Project)

    Preferred Qualifications:

    • High school diploma or equivalent

    • 1+ year of customer service or call center experience

    • Strong communication and customer service skills

    • Ability to multitask with strong organizational skills

    • Comfortable working under pressure while delivering effective solutions

    **Pay Details:** $18.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.