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Description We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.

Responsibilities:

• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.

• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.

• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.

• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.

• Maintain a high level of accuracy and professionalism while handling sensitive financial information.

• Collaborate with team members to ensure seamless service delivery and meet performance goals.

• Adhere to attendance policies and uphold reliability standards.

• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.

• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.

• Assist in managing increased call volumes resulting from organizational changes. Requirements • Proven experience in customer service, preferably in an inbound call center or financial services setting.

• Strong communication skills with the ability to convey information clearly and effectively.

• High level of patience and empathy, particularly when assisting elderly customers.

• Proficiency in using multiple software systems and navigating a multi-screen setup.

• Ability to work effectively in a fast-paced environment while managing multiple tasks.

• Reliable attendance and commitment to meeting work schedules.

• Knowledge of financial products and services is a plus.

• Willingness to participate in training and adapt to organizational changes.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .