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Job Overview

PenFed is hiring a (Hybrid) Team Lead Consumer Lending at our Omaha, Nebraska; Irving, Texas or San Antonio, Texas service center. The primary purpose of this job is to oversee the daily operation of assigned loan queues and the daily operations of assigned Consumer Lending staff, including Underwriting, Processing and/or funding teams. Performs the duties of the Senior Manager, Consumer Lending in the manager's absence.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Credit and Process Analysis

+ Research and resolve complex member problems within delegated authority, including, but not limited to, processing fee reversals, evaluating exception requests, and resolving application decisioning, processing, and funding issues.

+ Maintain a detailed knowledge of the job responsibilities of Direct Reports; perform those duties as needed throughout the day.

+ Maintain a detailed knowledge of origination platforms, workflows and application lifecycle as it pertains to application processing, underwriting, and/or funding for all Consumer Lending products as assigned.

+ Rigorously evaluate, justify, and execute requests for exceptions to policy within delegated authority.

Collaboration

+ Build and enhance relationships with existing external stakeholders (dealerships, finance managers, lead generation partners, OS vendors, etc).

+ Review and approve correspondence related to consumer applications in collaboration with Executive Correspondence.

+ Work closely with Senior Management to provide feedback regarding the development and refinement of the Consumer Lending program, including policies, procedures, work methods, and product enhancements.

+ Assist IT department, and/or external LOS stakeholders, with user acceptance and other systems testing.

Leadership/Team Management

+ Supervise a Consumer Lending team on a daily basis to include establishing goals, priorities, and expected performance level of the team.

+ Administer stated objectives, goals, and performance standards for assigned team .

+ Oversee and mentor all staff to ensure adequate training and performance is achieved.

+ Monitor real time assigned queues as well as the call queue for optimal customer service levels.

+ Ensure that all monthly quality reviews are completed for all Consumer Lending positions in a timely manner.

+ Provide input to the Senior Manager, Consumer Lending regarding hiring staff and managing job performance on a regular basis, including probationary and annual evaluations and the administration of disciplinary actions.

+ Prepare and distribute various production reports.

+ Provide training and guidance to peers, direct reports, Operations, and other PenFed staff related to consumer underwriting, processing, & funding practices.

+ Assume the duties and responsibility of the manager when the manager is unavailable.

+ Maintain industry knowledge around emerging best practices and trends in the consumer lending field.

+ Discover opportunities to recommend changes that will streamline processes, improve efficiency and push the business forward.

+ Assist with maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations.

Qualifications

Equivalent combination of education and experience is considered.

+ Bachelor's Degree in a related field strongly preferred.

+ Minimum of four (4) years' of experience in financial services, or, two (2) years' experience supervising/managing employees, is required.

+ Minimum of four (4) years of Underwriter experience is required, six (6) years plus preferred.

+ Experience coaching, leading, and developing subordinates is required.

+ Knowledge of industry best practices around lending, loan processing & underwriting.

+ Ability to obtain Senior Lender authority with PenFed by successfully passing an advanced underwriting training course.

+ Knowledge of PenFed structure, products, policies and procedures preferred.

Supervisory Responsibility

This position will directly supervise Consumer Lending department staff.

Licenses and Certifications

There are no additional licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

\#LI-Hybrid

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.

With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.