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AML Refresh Operations – Unit Manager

7 Clarendon Rd, North Carolina, United States

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Job Description:

Job Title: AML Refresh Operations – Unit Manager, EMEA (Operations Lead)

Corporate Title: Up to Director

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Job Description:

The EMEA Anti-Money Laundering (AML) Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager, to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The EMEA Unit Manager (UM) will support the end-to-end client AML/KYC refresh of our clients supporting both, Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

We are looking for a leader with a growth mindset, able to work in a high paced environment, ability to maximise productivity and with the right focus on quality and compliance. A problem solver with strategic mindset to join a high performing global team to contribute to our organisational goals and our continuous improvement roadmap.

The Unit Manager's primary responsibilities will include:

+ Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.

+ Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.

+ Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.

+ Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.

+ Managing the performance and productivity of Refresh Teams.

+ Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.

+ Ensure cases requiring remediation are completed within service level agreements.

+ Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.

+ Support business with KYC related queries and requests.

+ Participate in remediation items aligned to internal/external Audits.

+ Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.

+ Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

**Required Skills** :

+ Proven and robust experience leading operations and production teams

+ Strong executive presence and communication skills (both oral and written)

+ Experience performing in a process-oriented production environment within a continuous improvement framework.

+ Proven ability to work in a team environment, organise work & prioritise tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

+ Analytical and data driven with a process first mindset.

+ Ability to contribute to our Operational Excellence culture and framework.

+ Ability to accurately and concisely present information to teams, management, and senior leaders

+ Good balance between strategic and tactical thinking; execution and results driven)

+ Ability to problem solve and enable teams to drive production effectively.

+ Able to identify and document opportunities to streamline process.

Desired Skills:

+ Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)

+ Risk and Controls Management

+ Quality Assurance

+ Data and Trend Analysis tools

+ Stakeholder Management

+ Strategy Planning and Development

+ Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America

UK

+ Private healthcare for you and your family

+ Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

+ 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

+ The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

+ Use of a flex fund to use towards benefits

+ Access to an emotional wellbeing helpline, and virtual GP services

+ Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

+ Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

+ Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

+ Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race,religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.