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CPW Administrative Assistant III/License Office Admin - (Denver, CO)

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CPW Administrative Assistant III/License Office Admin - (Denver, CO)

Salary

$50,856.00 - $71,196.00 Annually

Location

Adams County, CO

Job Type

Full Time

Job Number

PMA 32106 01/26

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

01/02/2026

Closing Date

1/16/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

6060 Broadway, Denver, CO 80216, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Patrick Warnes [email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

+ Medical and Dental plans

+ Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans

+ Paid life insurance

+ Short- and long-term disability coverage

+ Employee Wellness programs

+ Flexible Spending Accounts

+ Health Savings Accounts

+ 11 paid holidays per year plus generous vacation and sick leave

+ Flexible work schedule options and remote-work options

+ Career advancement opportunities throughout the State system

+ Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch) .

COLORADO PARKS AND WILDLIFE (http://cpw.state.co.us/)

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The purpose of this work unit is to execute the limited licensing draws, oversee the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW) through draw processes and license agent sales located throughout the state. Camping reservations, parks pass administration, and the CPW Call Center are critical components of this section. This unit is also responsible for the issuing of special licenses, and the review, hearing, and execution of license suspension hearings as mandated by the Statute and Parks and Wildlife Commission regulations. This section staffs the front desk at 6060 Broadway and works face to face with customers, along with handling conference room reservations and welcoming visitors. LRCO assists staff statewide with licensing and pass questions and issues.

Description of Job

This position will be a section admin for License, Reservations, and Customer Operations. They will be responsible for CORE payments, travel reimbursements, One Card allocations, helping with onboarding and off-boarding employees, ordering supplies, and other duties as assigned. This position will manage the front desk at 6060 including assisting customers, welcoming visitors, and handling the shift boxes daily. This person will be a Zoom expert for the building, and handle conference room reservations. This position will also assist our hearings office coordinator, assist special licensing with certain license types, and help other employees in the section as needed.

Staff the front desk

Staff the front entrance desk at 6060 daily. Ensures the shift box is correct and assists with creating the weekly deposit. Opens and closes the front, and makes sure the POS system and supplies are ready. Greets customers, answers questions, and lets visitors in. Occasionally there will be boxes that need moved when staff/volunteers are dropping off or picking up supplies. Helps to assist staff and external agents by answering the agent line and CSR chat. Takes outgoing mail to our mailroom, picks up our mail daily, and sends returned licenses/letters back out to customers.

Assist other LRCO employees

Assist special licensing by taking phone calls, answering email questions, and handling year end reporting for certain license types, and other duties as assigned. Assist our hearings office coordinator, by assisting with mailings, suspensions, and other necessary tasks. Assist other employees in this section, as needed, including the disability program, the landowner preference program, and with refunds and reissues.

Section Administrative Assistant and Branch Support

Serves as the section admin for License, Reservations, and Customer Operations and be a backup admin for the I&E branch. They will be responsible for CORE payments, travel reimbursements, One Card allocations, helping with onboarding and off-boarding employees, ordering supplies, and other duties as assigned.

Zoom Expert and Conference Room Reservation Coordinator

Serves as a Zoom Expert for the building, assisting with setting up and operating meetings as needed. Handles reservations for all the conference rooms in the building, and keeps the calendar up to date.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Three (3) years of relevant experience in customer service or office administration or an occupation related to the work assigned to this position.

OR

A combination of related education in accounting, business, wildlife management, biology, or outdoor recreation or related field of study and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Preferred Qualifications

+ Current or former State experience relevant to this position.

+ Current or former Colorado Parks & Wildlife work or volunteer experience.

+ Excellent customer service skills, problem solving abilities, and critical thinking.

+ Demonstrates initiative and self-motivation.

+ Keen attention to detail.

+ Punctual/Timely/Dependable.

+ Strong interpersonal skills.

+ Office setting experience.

+ Ability to work well independently as well as in/with a team.

+ High proficiency in interpreting and explaining rules/regulations.

+ Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).

Conditions of Employment

+ State of Colorado residency is required at the time of application.

+ Employee will be handling money and PII- Background Check required.

+ Travel may occasionally be required for trainings and special events

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

+ Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive (https://docs.google.com/document/d/1W0g2QAGmusbXBJzL3HxhGitIZOEKnwhrFnx9GqVcQHA/preview?tab=t.0) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

+ All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

+ Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

+ Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

+ Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

+ This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

Equity, Diversity, and Inclusion

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected]

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [email protected] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

+ Yes

+ No

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

+ I am not a current or former State of Colorado classified employee.

+ I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

+ I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position: (if not applicable, please enter "N/A")

04

Do you have prior Colorado Parks & Wildlife work or volunteer experience? If yes, please describe.

05

Please select which areas of experience your work history includes:

+ Customer service IN retail or food service

+ Customer Service (NOT retail or food service customer service)

+ Administrative support in an office environment

+ MS Office Suite (Word, Excel, PowerPoint, etc)

+ Google Application Suite (Gmail, Drive, Sheets, etc)

+ Database use such as data entry

06

Please select which range most accurately reflects your years of general office/Administrative support, Financial, Accounting, Outdoor Recreation, Administration and Data Entry experience:

+ No experience yet

+ 0 to less than 1 year

+ 1 year but less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years or more.

07

Please describe your experience in general office/Administrative support, Outdoor Recreation Administration and Data Entry. Please also include any details on experience you have had handling cash registers or shift boxes as well as database or software programs.

08

Please select which range most accurately reflects your years of professional experience in customer service:

+ No experience yet

+ 0 to less than 1 year

+ 1 year but less than 2 years

+ 2 years but less than 3 years

+ 3 years but less than 4 years

+ 4 years or more

09

Please describe your experience in customer service and give specific examples of the types of service provided, the number of customers served per day, and any techniques you may employ to provide exceptional customer care.

10

Are you using education in a field of study related to the work assignment (accounting, business, wildlife management, biology, or outdoor recreation) as a substitute for experience?

+ Yes

+ No

11

If you answered yes to the question above and you are using education as a substitute for experience, what is your degree? How does it relate to this position and the job duties? If you are not using education please put N/A below.

12

The duties of this position include being a Zoom equipment expert. Please describe your experience using Zoom or other web conferencing platforms.

13

In your own words, please describe what you think makes a team successful and describe the specific role you would play on the team.

14

Please describe why you're interested in working for Colorado Parks & Wildlife.

15

All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

+ I acknowledge this receipt of this notice.

Required Question

Employer

State of Colorado

Address

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the "Printer" icon located above the job title

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Website

https://careers.colorado.gov/

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