• Java Production Support Engineer

    Cognizant (Plano, TX)


    Job Summary:

    We are looking for a skilled **Java Production Support Engineer** to ensure the stability, reliability, and performance of mission-critical Java-based applications in a fast-paced enterprise environment. This role focuses on monitoring, troubleshooting, and resolving production issues while driving automation and continuous improvement. The ideal candidate combines strong technical expertise in Java technologies with problem-solving skills and a solid understanding of ITIL processes to maintain seamless operations and minimize downtime.

     

    About the role

     

    As a **Java Production Support Engineer** , you will be responsible for end-to-end support of Java applications in production. Your day-to-day activities will include monitoring system health, analyzing logs and metrics, debugging application issues, and collaborating with development and infrastructure teams to resolve incidents quickly. You will also contribute to root cause analysis, implement automation to reduce manual effort, and ensure compliance with security and operational best practices. This role requires adaptability, attention to detail, and a proactive approach to improving system reliability and efficiency.

     

    _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_

    In this role, you will:

    A Production Support Engineer ensures smooth operations of live systems by monitoring, troubleshooting, and resolving issues, acting as a bridge between users, development, and operations teams, focusing on stability, performance, and continuous improvement through root cause analysis, automation, and documentation to minimize downtime and enhance efficiency.

    • **Key Responsibilities**

    • Monitoring & Alerting

    • Incident Management

    • Troubleshooting

    • Root Cause Analysis

    • Automation

    • Documentation

    • System Enhancement

    • On-call Support

    • Key Duties:

    • Debugging Application Code and supporting servers

    • Managing System upgrade and migrations

    • Ensuring security best practices and compliance

    • Analyzing logs, metrics and data for insights

    • Communicating status updates to stakeholders

     

    Work model

     

    We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Plano, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

     

    The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

     

    _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_

    What you need to have to be considered:

    + Bachelor's degree in Computer Science, IT, Engineering,

    + 10+ years in IT support, customer service, or technical support

    + Experience with ITIL processes (Incident, Problem, Change Management)

    + Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS.

    + Software/Applications: Support tools (ServiceNow, Jira).

    Leadership & Soft Skills:

    + Strong communication (written & verbal) & interpersonal skills.

    + Problem-solving & analytical skills.

    + Team management, motivation, and mentoring.

    + Customer service orientation & stakeholder management.

    + Ability to work under pressure, prioritize, and adapt.

    • Process Knowledge: Understanding of project life cycles, continuous improvement, and process management.

     

    Additional Information

     

    We're excited to meet people who share our mission and can make an impact in a variety of ways.

     

    Don't hesitate to apply, even if you only meet the minimum requirements listed.

     

    Think about your **transferable experiences** and **unique skills** that make you stand out as someone who can bring new and exciting things to this role.

    Salary and Other Compensation:

    Applications will be accepted until January 18 th , 2026.

     

    The annual salary for this position is between $60,000 - $90,000 depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

     

    **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    + Medical/Dental/Vision/Life Insurance

    + Paid holidays plus Paid Time Off

    + 401(k) plan and contributions

    + Long-term/Short-term Disability

    + Paid Parental Leave

    + Employee Stock Purchase Plan

     

    Disclaimer

     

    The salary, other compensation, and benefits information is accurate as of the date of this posting.

     

    Cognizant reserves the right to modify this information at any time, subject to applicable law.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.