• Consultant

    COOLSOFT (Madison, WI)


    - Consultant

     

    (Jobs in Madison, WI)

     

    Requirement id 156504

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Ticketing Systems, Enterprise Application Implementations, -,

     

    Open Date 02-Jan-2026

     

    Close Date

     

    Job type Contract

     

    Duration 5 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Ticketing Systems, Enterprise Application Implementations, -,

     

    Start date :2/9/2026

     

    End Date :06/30/2026

     

    Submission deadline :1/9/26 at 4:00 PM CST.

     

    Client Info : DOA

    Note:

    * Onsite or Remote? Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED.

    * Interview Process: Teams with camera on. 2nd and 3rd rounds if necessary.

    * Duration of the Contract: 6/30/2026 with extensions possible.

    Description:

    The Client is currently recruiting a Technician III position to provide multi-tier computer, application, and network technical support and consultations for remote and onsite requests. This includes network infrastructure, security, cloud services, and on-premises solutions. The position will be mostly remote and the candidate must reside in Wisconsin.

    Position Summary:

    The Technician III is a key role providing multi-tiered support for customer-facing applications, infrastructure, and services in DAITs distributed environment. The scope of this role requires broad and frequent interactions with customers and requires strong technical knowledge, problem solving skills, and excellent service and communications skills. Additionally, this position works with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and application support technologies and practices, networking hardware and connectivity standards, knowledge of information security practices, and core infrastructure components required to maintain and secure State systems in local DA office environments. The core components include productivity applications, routers, switches, servers, UPS devices, computers and printers.

     

    The position requires up to 20% in-state travel to perform onsite work which is generally done independently. This position works without close supervision while onsite and the Technician must be capable of successfully and independently completing the work and representing the State. The position works as part of the technical support team, delivering effective solutions and improvements as well as providing skilled customer support that is focused on effectively resolving issues. This is a key support position and frequently interacts and collaborates with staff in DAIT and county IT.

     

    DAIT is a full-service technology provider for the States prosecutors (1600 users with offices in 71 counties) through provisioning of statewide computer and network infrastructure and a statewide case management application (PROTECT). PROTECT is a mission critical enterprise application affecting public safety and incorporating strict legal requirements involving personal liability of elected officials. DAIT represents the State in partnership with the Wisconsin District Attorney Association (WDAA) which represents the elected district attorneys in determining the business requirements and technical solutions that DAIT will provide. This position requires successful completion of a fingerprinted criminal background check.

    Experience: REQUIRED

    • At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role.

    • Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.

    • Experience resolving tickets on first call and when required, following established escalation practices.

    • Experience with remote support technology tools (screen sharing, voice, chat, etc.)

    • Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.

    • Experience establishing and building support workflows and diagrams based on team and customer requirements.

    • Experience supporting networked environments, connectivity standards, secur

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156504 while calling.

     

    EOE Protected Veterans/Disability