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Human Resources Customer Service Representative 9

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Human Resources Customer Service Representative 9

Salary

$50,939.20 - $66,976.00 Annually

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

1901-26MD-149MiHR

Department

Civil Service Commission

Opening Date

01/02/2026

Closing Date

1/9/2026 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

The Michigan Civil Service Commission’s MI HR Service Center is seeking a motivated individual who is a team player, highly organized, able to multi-task, and thrives in a fast-paced environment. The ideal candidate will also possess strong leadership skills.

This position serves as a senior Human Resources Customer Service Representative (HR CSR) in the MI HR Service Center. Responsibilities include monitoring and processing HRMN system reports, reviewing document compliance termination reports, and utilizing insurance carrier portals and secure sites to research and resolve insurance coverage issues. The role also involves initiating and resolving provider update issues reported by customers and processing complex transactions related to net/gross pay adjustments, divorce, and COBRA service requests.

Additional duties include acting as a lead worker to assist HR CSRs in interpreting and resolving escalated or complex customer inquiries. In a backup capacity, this position will process benefit, payroll, and wage assignment documents in the HRMN, DTS, and Content Manager systems.

Ideal Candidates Will Have:

+ At least four years of customer service experience, preferably in a contact center environment.

+ A background in human resources or benefit transactions, with experience using contact center software to manage customer inquiries and cases.

+ Excellent written and verbal communication skills.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/PD-CSR%209%20(SME).pdf)

Required Education and Experience

This position generally required the education acquired through completion of high school. Specific information on the education and experience required for the different class levels is in thejob specifications for the Human Resources Customer Service Representative class. (https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/H/HRCustomerServiceRepresentative.pdf)

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

HUMRCSRA - Do you possess at least four years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper?

+ Yes

+ No

02

Are you a current employee of the Michigan Civil Service Commission?

+ Yes

+ No

03

Are you a current employee of the MI HR Service Center?

+ Yes

+ No

04

Do you have experience processing transactions in the HRMN/ISO Human Resources System?

+ Yes

+ No

05

If you answered yes to question four, how many years of experience do you have?

+ None

+ Less than one year

+ One to two years

+ Over two years

06

Please explain your experience in providing quality driven customer service to either internal or external customers.

07

Do you have experience interpreting written procedures and step action tables (SATs) to determine appropriate course of action for human resource transactions?

+ Yes

+ No

08

If you answered yes to the above question, how many years of experience do you have?

+ None

+ Less than one year

+ One to two years

+ Over two years

09

Did you attach a cover letter and resume to your application?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Civil Service Commission

Address

400 S. Pine Street, P.O. Box 30002

Lansing, Michigan, 48909

Phone

800-788-1766

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