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Management Analyst II (Vacancy)

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Management Analyst II (Vacancy)

Salary

See Position Description

Location

Varies by position

Job Type

Full-time

Job Number

25-0780-V24

Department

60 Columbus Water & Power

Division

Office of the Public Utilities Director

Opening Date

01/02/2026

Closing Date

1/16/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Definition

City of Columbus- Department of Columbus Water and Power

Director’s Office- Customer Service Revenue Reception

Management Analyst II

The Department of Columbus Water and Power, Director’s Office, is looking to fill one (1) vacancy within the Revenue Reception (Billing) section. Under direct supervision, the Management Analyst II will be responsible for improving billing accuracy, efficiency, and quality across 300,000 customer accounts within Columbus Water and Power. This position will analyze billing data, identify and correct error trends, streamline reporting processes and develop quality control measures that enhance overall performance and reduce revenue loss. The main job duties will be to analyze billing data and reports to identify trends, deficiencies, and process gaps impacting billing accuracy and timeliness, and prepare actionable recommendations to improve performance reduction errors. Develop, maintain and automate recurring billing and performance reports for leadership review; ensure data integrity across systems such as CUBS and CCS. Conduct root cause analysis of billing errors and coordinate with various departments to implement corrective actions and process improvements. Design and monitor quality assurance metrics to measure billing accuracy, operational efficiency, and compliance with City and departmental standards. Support special projects, audits and continuous improvement initiatives related to billing modernization, rate structure updates, and customer service enhancements.

To be considered for this position, candidates must possess a bachelor's degree and three (3) years of professional experience researching, analyzing, and making recommendations OR providing consultation to management on fiscal or operational matters, or matters pertaining to public or business administration. Substitution(s): A master's degree may be substituted for one (1) year of the required experience. Salary range: $37.02 - $55.52/hr.

If you are interested, please apply to the Civil Service Commission by applying online at https://www.governmentjobs.com/careers/columbusoh. You may also apply by email: [email protected], or fax: 614-645-0050, Attn: Maddie Pine.

Pre-employment drug screening and BCI& I background check are required if selected.

The City of Columbus is an equal opportunity employer.

Under direction, is responsible for performing research, analysis, recommendation, and consultation to management on diverse or complex issues and matters having a fiscal or operational impact; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues;

Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues;

Researches and analyzes major operational or administrative issues and makes recommendations for resolutions or improvements;

Analyzes and proposes ways to improve an organization’s productivity, efficiency, or budget;

Informs management of any situation current or anticipated that may impact budget, operations, or service deliveries;

Develops and recommends strategies for the implementation of new programs, projects, or policies pertinent to the mission of the department or division; participates in the implementation and/or training processes relating to these programs, projects, or policies;

Leads major policy and management projects, productivity studies, and operational and legislative reviews;

Serves as a resource or specialist on fiscal, operational, or other managerial issues affecting the department or division;

Writes, reviews, and analyzes fiscal or operational policies and procedures to ensure optimal effectiveness and efficiency;

Prepares financial impact statements; prepares reports of projected revenues and expenditures; identifies problems and recommends corrective actions;

Conducts financial studies to determine the availability of resources for funding current or new programs, projects, or services;

Researches, analyzes, and recommends various rate/fee structures and other options to enhance the viability of specific services, programs, or operations;

Prepares and monitors operating and capital improvement budgets and provides expenditure analyses;

Researches grant and revenue enhancement opportunities;

Evaluates grant programs for effectiveness and regulatory compliance;

Prepares comprehensive financial, statistical, technical, and narrative reports;

May supervise employees engaged in fiscal or operational activities.

Minimum Qualifications

Possession of a bachelor's degree and three (3) years of professional experience researching, analyzing, and makingrecommendations,ORproviding consultation to management on fiscal or operational matters, or matters pertaining to public or business administration. Substitution(s): A master's degree may be substituted for one (1) year of the required experience.

Test/Job Contact Information

Recruitment #: 25-0780-V24

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Madelyn Pine

Columbus Water & Power

Office of the Public Utilities Director

910 Dublin Rd.

Columbus, Ohio 43215

P: (614) 645- 6621

E: [email protected]

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

+ Medical

+ Dental

+ Vision

+ Short-term Disability

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

+ Yes

+ No

02

Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

+ Yes

+ No

03

Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

+ Yes

+ No

Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

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