• Exchange Engineer

    Insight Global (Johnston, IA)


    Job Description

    As an Exchange Engineer, the candidate will be responsible for supporting the company’s Exchange Environment (including both Office 365 and on-premise systems).

     

    • The portfolio of supported features includes email, SMTP, Distribution lists, Shared Mailboxes.

    • The candidate will also assist with the operation and maintenance of third-party messaging gateways and platforms such as ProofPoint, Cisco, and Mimecast.

    • Key duties include monitoring usage statistics and system stability, managing escalated incidents, and collaborating across teams to troubleshoot and resolve service issues.

    • The role involves maintaining the reliability and performance of messaging services, optimizing internal processes, and ensuring effective governance.

    • The Email Engineer will work closely with Microsoft and third-party vendors to ensure service agreements are met and will partner with internal teams to help users make the most of available services and platforms, following established guidelines and policies.

    • A strong focus is placed on enhancing end-user productivity through self-help resources and training.

    Key Roles and Responsibilities:

    • Manage and coordinate change(s) impacting messaging and related applications.

    • Lead incident response efforts within service delivery for any incidents impacting mail and related applications.

    • Responsible for Maintenance and smooth running of Exchange & related services.

    • Responsible for Supporting and troubleshooting messaging issues for large number of O365 users.

    • Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance.

    • Responsibility to deliver on projects for Exchange user Migrations, AD data integration with messaging platforms etc.

    • Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service.

    • Responsible for information security and compliance in relation to messaging environment.

    • Responsible for managing various 3rd party E-mail security tools.

    • Maintenance and review of KB Articles, documentation.

     

    Pay rate ranges $45 - $55/hr depending on experience

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Strong Exchange Administration experience (Exchange Server 2019/SE)

    • Email Administration (for large organization 5k+ emails)

    • Email Security experience

    • Strong experience with O365 platform and tools

    • Active Directory or Azure AD ticketing experience • Experience with Proofpoint

    • Mail Migration experience